QuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world-leading in vitro diagnostics company with award-winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.

Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.

Provides real time assistance to QO Field Service personnel, Technical Solution center Staff and Distributors to troubleshoot Mechanical issues and optimize remote resolution. Consistently displays the ability to lead troubleshooting management on one or more product lines. Uses advanced data analysis skills to successfully resolve system issues. Manage the escalation of technical issues (red alerts) that may require on-site support. Understands and comply with all current cGMP and QSR requirements as defined by management our/or outlined in SOP’s. Additionally, this role provide onsite support for SG customers.

Provides mentoring and assistance using e-Conn and other advanced data analysis tools to increase remote resolution of technical issues to meet business needs:

Real time assistance to TSS

Advanced e-Conn assistance

Field Support

Manages escalation of technical issues (including red alerts) Drive projects to enhance remote resolution or build technical acumen in the Field. Provide Basic & advanced training to the internal customers

Provide breakdown response, diagnose and rectify instrument malfunctions for Singapore customers. Communicates effectively with all customers, both internal and external.

Ensure correct and instantaneous feedback is performed ensuring accuracy of service support system.

Required Skills:

Professional degree: Degree in Biomedical or Engineering with a minimum of 8 years in a healthcare setting.

Flexible schedule to cover Second level support and SG field support.

Customer-focused with excellent communication skills (written and verbal).

Work independently and as a team with a sense of urgency Analytical and Complex Problem-solving Results and Performance Driven.

Computer/MS Office competency Time management skills.

Preferred Skills:

IVD Experience.

Self- Motivation

Good Customer Handling Skills.

Team oriented Mindset.