Tasks and responsibilities:

• You will be responsible for solving and answering complex problems and questions from our global customers and service specialists in relation to syngo.via. This includes to drive/analyze problems holistically and proactively end to end and the recovery of systems after a possible failure.

• You report and prioritize systematic product problems to R&D department and cushion the impact on the customer with own developed interim solutions until a final software solution is found.

• You will act as a competent contact person and central link for our regional units (RSCs), hot site Manager, development (PCP) and our customers worldwide.

• You will take over special projects to increase our productivity.

• You will take over the responsibility in the APAC time zone in the first place and build a bridge to the RSC APAC

• You will create and edit entries in the Service Knowledge Base (SKB) in which you describe any problems, interim solutions, and the available software solution for our RSC- and country colleagues.

Qualifications and experience:

• Ideally, you have 3+ years of experience with medical devices, preferably syngo.via

• You are very familiar with the Siemens Healthineers organization.

Technical skills: 

• Preferably, deep syngo.via product know-how (IT & application related)

• Microsoft Server Operating System knowledge

• Network skills (Wireshark, Analyze tools)

• DICOM & HL7 knowledge

• Microsoft SQL Server knowledge (Administration, SQL)

• Read, understand, and debug programs in PowerShell and C#

Soft skills:

• passion for problem solving with strong analytical skills

• strong communication skills 

• Team Player with willingness and ability to learn and share knowledge