At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com **Job Function:** Customer Management **Job Sub** **Function:** Technical Field Service **Job Category:** Business Enablement/Support **All Job Posting Locations:** Guarulhos, São Paulo, Brazil **Job Description:** **Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals.** **Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.** **Overall purpose of job** : The Under limited supervision, performs installation, periodic maintenance, repair and modification of medical devices both in Service Center and on field. Is responsible for delivering high-quality technical services to meet defined product performance metrics, ensure regulatory and quality compliance, and drive high levels of customer satisfaction in alignment with the Johnson & Johnson Credo. **Essential duties and responsibilities** : · Demonstrate knowledge of, and comply with, the Johnson & Johnson Credo in all professional activities; · Comply with Johnson & Johnson Quality, Safety, Occupational Health, and Environmental policies and procedures. · Service Center activities: Perform bench-level technical services on medical devices, including preventive maintenance, corrective maintenance, and equipment modifications. Accurately document all service activities in applicable systems and service records; · Field Service activities: Perform on-site technical services at customer locations, including preventive maintenance, corrective maintenance, and equipment modifications. Ensure timely documentation and reporting of all field service activities; · Diagnose and resolve technical issues, escalating complex cases to 2nd Level Support as required to minimize equipment downtime; · Train and certify other Service Engineers, distributors and/or customers; · Provide technical information and documentation to support TAX classification processes; · Actively participate in Quality Management System activities, including audits, 5S initiatives, process mapping, and procedure documentation; · Contribute to special projects related to service operations, process improvement, or technical enhancements; · Analyze service demand and equipment usage to recommend appropriate spare parts stocking and purchase volumes. **Special requirements** : Full availability to work on-site during standard business hours at the Guarulhos Service Center **Essential knowledge and skills** : · Bachelor’s degree or Technologist degree in Electrical Engineering, Electronics, Mechatronics, or a related technical field; · Strong technical profile with proven ability to diagnose, assemble, disassemble, test, and validate medical equipment in accordance with technical specifications and service procedures; · Minimum of two (2) years of experience in a related technical, service, or engineering role, preferably within regulated or medical device environments; · Intermediate level English language; · Demonstrated ability to train and support other employees on departmental processes, equipment operation, and maintenance procedures. **Core competencies required for this role** : · Credo-Based Leadership & Integrity: Acts ethically, responsibly, and in alignment with the Johnson & Johnson Credo; · Customer Focus: Delivers reliable, high-quality technical service that meets customer needs and expectations. Ability to communicate effectively and manage relationships with external customers, including clear technical communication, expectation management, and issue follow-up; · Quality & Compliance Mindset: Operates with discipline and rigor in adherence to quality systems and regulatory requirements; · Collaboration & Teamwork: Works effectively across teams, sharing knowledge and supporting collective results; · Technical Excellence & Problem Solving: Applies structured analysis and hands-on expertise to resolve technical issues efficiently; Results Orientation: Focuses on meeting service KPIs, minimizing downtime, and supporting business objectives. **Required Skills:** **Preferred Skills:** Analytical Reasoning, Communication, Continuous Improvement, Customer Service, Customer-Support, Customer Support Operations, Customer Support Trends, Data Gathering Analysis, Incident Management, Problem Solving, Project Management Office (PMO), SAP Field Service Management, Service Request Management, Teamwork, Technical Credibility, Troubleshooting