Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies (https://www.tranetechnologies.com/) , and through our businesses including Trane® (http://www.trane.com/index.html) and Thermo King (http://www.thermoking.com/na/en.html) , sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits (http://careers.tranetechnologies.com/global/en/benefits) designed for you to Thrive at work and at home. We boldly go. **Where is the work:** On-Site (5 days) **What you will do** + Responsible for unit installation & instruction, repair and maintenance service to direct selling customer by coordinating resource/setup new service station etc. Provide technical support and regular training & visit for key account. + Implementing the after-sales parts/service projects & solution as required. Provide technical support on part project filed testing and application tracking and feedback. + Develop and optimize service network and enhance service ability to achieve effective and timely maintenance activities and customer satisfaction. + Manage and supervise regional dealer/service system to ensure all service activities as parts inventory, maintenance one time pass rate, maintenance satisfaction, charging standards service process etc. in compliance with company policy and standard service norms & procedure. + Conduct onsite or online coaching or knowledge-transfer to dealer for service ability continuous enhancement, distributor & OEM for installation quality improvement, end-user for unit operation and risk control of cold chain transportation. + Service hotline support and coordination, support warranty claim management. + Collect and feedback quality issues, problems and VOC to cross team for product improvement. **What you will bring** + Bachelor and above degree, HVAC or related science/engineering major. + At least 3 years’ aftermarket or technical service experience. + Good interpersonal skills. + Good written and oral communication and presentation skills. + Willing to travel frequently. We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.