Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King,  sustainability is not just how we do business—it is our business.  Do you dare to look at the world's challenges and see impactful possibilities?  Do you want to contribute to making a better future?  If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Learn about our benefits designed for you to Thrive at work and at home. 

We boldly go.

Where is the work:

Field-based: Work is conducted on-site at customer locations.

 

 

What's in it for you

Thermo King UK is seeking an experienced and commercially driven Service Director to lead our service operations with a strong focus on revenue growth, service profitability, and operational excellence.

The ideal candidate will bring proven leadership experience from the Transport, Refrigeration, automotive or rental industry, with a track record of developing high-performing teams and delivering outstanding customer service.

What you will do

1.Revenue & Commercial Performance

Drive service revenue growth through strategic planning, commercial initiatives, and continuous improvement of the customer offering

Develop and implement pricing strategies, service packages, and value-add propositions to maximize profitability

Monitor financial performance, analyzing service line KPIs, cost structures, and revenue trends

Identify new revenue opportunities including service contracts, maintenance programs, and aftersales solutions

2. Operational Leadership

Lead and manage service operations to ensure efficiency, consistency, and high-quality delivery

Oversee service scheduling, depot performance and turnaround times

Ensure compliance with safety, legal, and industry standards across all service activities

Drive operational improvements that reduce costs, improve workflow, and increase customer satisfaction

3. Team Management & Development

Lead, motivate, and develop service teams including Regional Managers, Service Centre Managers, Technicians, Supervisors, and support staff

Establish performance objectives, conduct regular reviews, and build strong succession pipelines

Foster a culture of continuous improvement, accountability, and customer focus
 

4. Customer Experience & Relationship Management

Ensure exceptional service delivery for all customers, resolving escalated issues with professionalism and urgency

Build strong relationships with key clients, rental partners, suppliers, and OEMs

Implement customer service standards and feedback loops to enhance retention and satisfaction

5. Strategic Planning

Contribute to company-wide planning and budgeting processes

Forecast service revenue, resource needs, and capital expenditure for service operations

Support new service product development and market expansion initiatives

What you will bring

Proven leadership experience at senior manager or director level

Proven leadership experience in the truck, automotive, or related service industry is mandatory

Strong commercial acumen with a track record of driving revenue and profitability

Experience managing service centers, technical teams, or multi-site operations

Excellent understanding of workshop operations, fleet maintenance, or rental service processes

Ability to influence at all levels and lead teams through change

Strong problem-solving, communication, and stakeholder management skills

Strong analytical and reporting capability, including use of KPIs and performance metrics

Relevant experience in Business, Engineering, Automotive Management, or a related field

Relevant industry certifications or qualifications advantageous

Visit our website: Thermo King UK

We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.