PAR Electrical Contractors, LLC is a premier outside electrical infrastructure construction company based in Kansas City, Missouri. A subsidiary of Quanta Services, Inc. (NYSE:PWR), PAR is one of the founding members of Quanta Services and among the largest union contractors in the U.S. PAR’s employees are the reason for the success of our company. Our reputation attracts the highest quality personnel, people who are committed to producing projects that set a standard for excellence. At PAR, we take on the most challenging and complex projects we can find, and we hire people who thrive on hard work and demanding opportunities.
About this RolePAR Electrical Contractors, LLC is seeking a Service Desk Technician to support company employees seeking technical assistance with technology devices, software, and access to technology resources. This role responds to support requests both locally and remotely, diagnoses technical issues, and implements effective solutions or escalates issues when appropriate.
What You'll Do Perform remote troubleshooting using diagnostic techniques and targeted questionsDetermine the best solution based on the issue and details provided by employeesWalk staff through the problem-solving processEscalate unresolved or complex issues to the appropriate support personnelAssist staff with hardware, software, and basic connectivity challengesMaintain workstation components through repair or replacement as neededAssist call-ins or in-person walk-ups with technical difficultiesFacilitate staff access to technology resources through standard processesRecord events, issues, and resolutions within the company’s ticketing systemDocument staff technology interactions and troubleshooting stepsInstall, configure, and troubleshoot workstation PCs and other computer-related hardwareIdentify problems, research solutions, and guide staff through corrective actionsProvide help-desk support and resolve problems to the user’s satisfactionMaintain workstation configurations, utilities, and software default settingsInstall, test, and configure new workstations, peripheral equipment, and softwareAssist with onboarding of new users, including account setup and system accessProvide basic computer training and guidance to staff as neededPerform routine computer maintenance and updatesFollow company standards and document internal proceduresIdentify and suggest improvements to service desk proceduresRegularly communicate with staff regarding ongoing issues and support requestsWork a standard 40 hours per week, with occasional after-hours on-call rotationPerform other duties as assigned What You'll Bring Basic knowledge of operating systems and service desk support practicesBasic understanding of networking concepts such as IP addressing, Wi-Fi connectivity, and VPN accessAbility to troubleshoot desktop software and hardwareFamiliarity with troubleshooting mobile devices and tabletsAbility to provide efficient technical support over the phone and in personStrong analytical and problem-solving skills with the ability to resolve common technical issuesAbility to diagnose issues and escalate complex problems appropriatelyStrong organizational and time management skills with attention to detailProficiency in Windows Operating SystemsExcellent verbal and written communication skillsProficiency in Microsoft Office What You'll GetPAR offers a comprehensive benefits package including:
100% employer-paid health care benefits (medical, dental, and vision) for you and your dependents100% employer-paid basic life insurance100% employer-paid disability benefits401(k) retirement plan with matching contributionPaid Time Off (sick and vacation)Paid HolidaysTuition AssistanceWellness and Mental Health ProgramsLearning and Development ProgramsPAR Electrical Contractors, LLC does not sponsor applicants for work visas. All applicants must be legally authorized to work in the United States. PAR Electrical Contractors, LLC participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. PAR Electrical Contractors, LLC will only use E-Verify once you have accepted a job offer and completed the Form I-9.
Equal Opportunity EmployerAll qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, national origin or ancestry, sex (including gender, pregnancy, sexual orientation, and/or gender identity), age, disability, genetic information, veteran status, and/or any other basis protected by applicable federal, state or local law.
We are an Equal Opportunity Employer, including disability and protected veteran status.
We prohibit all types of discrimination and are committed to providing access and equal opportunity for individuals with disabilities. For additional information or if reasonable accommodation is needed to participate in the job application, interview, or hiring processes or to perform the essential functions of a position, please contact us the Company’s Human Resources department.
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