Transform technology into opportunity as a Service Desk Technician with ARMA (GDIT). A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT, you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.

At GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to support USSOCOM.

HOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:

Monitors vital servers for possible outages.

Creates user accounts on various networks.

Assists in resolving client-related issues, coordinating with both Help Desk, Networking, and Tier III personnel.

Captures resolution of issues elevated to Tier II support for later use in identifying systemic issues.

Performs the administrative operation and maintenance of printer server hardware and software.

Manages and images client computers.

Maintains baseline configurations and performs modification of configuration settings.

Institutes troubleshooting and incident response procedures.

WHAT YOU’LL NEED TO SUCCEED:

Education:

High School Diploma/GED with 6 years of related experience, or

Associate degree with 4 years of experience, or

Bachelor's degree with 2 years of experience.

Preferred Skills/Experience:

2-5 years of directly related experience in Service Desk administration and analysis.

Security+ CE Certification required; DoD compliance 8570.01M applies.

Windows 10 Operating System experience.

Requires a strong working knowledge of information systems and application fundamentals.

Excellent troubleshooting and problem-solving skills.

1 Year DoD experience.

Clearance Level:

Secret Clearance to start and must be able to obtain TS/SCI.

Required Certification(s):

Security+ CE Certification required; DoD compliance 8570.01M applies.

Location:

On Customer Site.

US Citizenship:

Required.

Additional Requirements:

Position may require lifting of objects (i.e., IT Hardware), reaching/bending/kneeling (i.e., plugging in cables), and other moderately strenuous activity.

ITIL Foundations Certification desired.

Pursues ongoing education in technical topics.

Microsoft Active Directory / Exchange experience.

Microsoft Office / Outlook experience.

GDIT IS YOUR PLACE:

401K with company match.

Comprehensive health and wellness packages.

Internal mobility team dedicated to helping you own your career.

Professional growth opportunities including paid education and certifications.

Cutting-edge technology you can learn from.

Rest and recharge with paid vacation and holidays.