Summary: Seeking a Service Desk Technician to manage and troubleshoot computer-related support processes for optimal performance in IT environments.

Requirements:

Bachelor's Degree in Information Technology or equivalent experience 3 to 5+ years of relevant experience Proficiency in English for professional contexts Experience with ServiceNow ticketing system (1-2 years) Knowledge of DNS, FTP, SMTP, TCP/IP, LDAP, VPN PC hardware troubleshooting and repair skills Experience in Microsoft 365 work environment

Preferred Skills:

Formal training and certifications in Microsoft technologies Understanding of IT enterprise infrastructure (networks, systems, telephony)

Responsibilities:

Manage and troubleshoot computer-related support processes Support end users both remotely and onsite Use ServiceNow for logging interactions and escalating issues Maintain end-user environments (workstations, printers, phones) Troubleshoot software/hardware issues via various communication methods

Pay Details: $31.00 to $23.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance ActLos Angeles City Fair Chance OrdinanceLos Angeles County Fair Chance Ordinance for EmployersSan Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.