Job details

Work Location

Mexico City

State / Region / Province

Mexico

Country

Mexico

Domain

Operations

Interest Group

Infy Mexico

Skills

Process|Maintenance and Production Support process|Support Process - Transition

Company

Infosys Mexico

Requisition ID

134188BR

Job description

This position requires a leader with technical capabilities and communication skills - in both English and Spanish, to manage teams, ensure process compliances, resolution of escalations and maintains compliance to knowledge management process on a continuous basis within the guidelines, policies and Infosys values.

Areas of Responsibility

Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview.Co-ordinates training for the team.Leads the team to the accomplishment of operational objectives in a professional environment that is aligned to the values and policies of Infosys.Prepares the service quality planEnsures that team members meet quality assurance standards.Ensures that the team adheres to established Service Level Agreements and meets all performance targets.Prepares daily, weekly, monthly and quarterly reports and presents them to relevant stakeholders. Implements resource deployment and ongoing monitoring of resource allocation in order to ensure budget compliance.Identifies training needs for team members and ensures training implementation in order to ensure competency development.Monitors / ensures process compliance and updates knowledge documentation as required.Resolves escalations from the client to maintain customer relationship.Identifies gaps and deploys improvements to the existing processes.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.