Job Description & Summary

For those who decode the future, not for everyone. 

We are for those who design solutions that don't just solve problems – they move industries forward. Who sees technology not as tools or platforms, but as invisible infrastructure behind strategy, performance and growth.   

This is a place where you will shape national resilience, lead innovation and guide clients through their most complex transformations. You will partner with decision makers to reimagine what’s possible – from operations and governance to sustainability and trust.   

You won't do it alone. You will work in high-performing, interdisciplinary teams where business fluency meets deep tech expertise. It's a constant value exchange: we give you the space, tools, and people to thrive – and you shape what comes next.   

For the builders, the disruptors, and the ones who troubleshoot with purpose and optimize with vision.   

Solve what others can’t. Grow as much as you dare. Belong in your own way. 

In this dynamic environment, we are looking for an ambitious and self-driven Service Desk Support Specialist to join our Tech & Data team in Athens. You’ll work on high-impact projects, collaborate with industry leaders, and tackle real business challenges—all while learning, growing, and redefining what’s possible.  

As a Service Desk Support Specialist, you will be the first line in delivering seamless IT support and services to end-users across the firm and clients. You’ll combine technical aptitude with strong communication skills to resolve incidents, manage service requests, and contribute to a culture of continuous improvement. 

If you enjoy solving problems with technology and using AI tools for innovation, we’d love to have you on our team! 

SOLVE WHAT OTHERS CAN’T.     
  

We’re working for something bigger than ourselves. You’ll be proud to be part of it. Your job description:    

Serve as the first point of contact for IT incidents and service requests (e.g., password resets, account unlocks, hardware/software issues). 

Escalate complex or unresolved issues to level 2 or specialized teams. 

Ensure excellent customer service throughout the resolution process. 

Contribute to the knowledge base by documenting common issues and solutions. 

Assist in the setup and configuration of new endpoints. 

Use diagnostic and endpoint management tools (e.g., Microsoft Intune, Workspace One) to manage devices. 

Maintain compliance with organizational security requirements, including ISO/IEC 27001 standards. 

Engage in IT asset lifecycle management in accordance with internal SOPs. 

Write training manuals, user guides, and technical documentation as needed. 

Participate in IT projects and cross-functional initiatives. 

Leverage AI-powered tools (e.g., Microsoft Copilot) to enhance support efficiency and automate routine tasks. 

GROW AS MUCH AS YOU DARE.   
  

We’re a team made for those who thrive on feedback, who are committed to learning by doing, and who see challenges as opportunities. What you bring to the team:  

Degree in Information Technology, Computer Science, or STEM. 

Hands-on experience with endpoint management tools (preferably Microsoft Intune or Workspace One). 

Strong understanding of Microsoft 365 Suite (Teams, Outlook, SharePoint, etc.). 

Familiarity with IT Service Management (ITSM) processes and tools (e.g., ServiceNow). 

Excellent communication and stakeholder management skills. 

Passion for continuous learning and staying up to date with tech advancements. 

Relevant certifications (e.g., ITIL Foundation, MS-900, CCNA) are a plus. 

Fluency in Greek and English. 

BELONG, IN YOUR OWN WAY.    

We have created a workplace where we socialize, connect, learn, experiment and create. We support each other and share what makes us different. A place where you can belong - just as you are.  

What’s in it for you:   

A hybrid working model and a competitive package that values your impact.    

An advanced office space designed to inspire, innovate, and support more than just work.   

Career acceleration with personalized growth opportunities that align with your goals—both globally and locally.    

Well-being and balance through wellness initiatives, extra leave days, and continuous development that puts you first.   

We’re not for those who:   

Prefer predictable, routine work.    

Avoid thinking critically and challenging the status quo.    

Like working in isolation instead of dynamic teams.   

Who we are    

PwC in Greece is the largest professional services firm in the country, with premises in Athens, Thessaloniki, Patras, Ioannina, Rhodes and Volos with more than 2,400 employees. More than 370,000 people in 149 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice. PwC Greece exists to provide top-quality industry-focused assurance, tax, consulting, deals and outsourcing services to industry leading clients   

Don’t miss the opportunity to develop yourself and grow your career in the global leading professional services firm in Greece.   

All applicants will be acknowledged and treated in the strictest confidence.  

For those who Make it Happen. Not for everyone.   
Challenge accepted?    

#LI-HYBRID