Kforce has a client in Brea, CA that is seeking a Service Desk Support Specialist II responsible for providing technical support to users of the company's network, software, and computer systems, performing routine Service Desk tasks, and participating in special department projects as necessary. Responsibilities: * Answers questions of a general nature; Provides step-by-step technical instruction and support; trouble-shoots and resolves problems; Logs issues into the company's information technology case system to ensure events are properly reported and resolved within established service level guidelines * Completes routine system or user administrative tasks such as system specification changes or the addition, change, or deletion of employees on the company's various systems and networks; Ensures necessary approval is attained and properly authorized for such requests; Originates and maintains system and user files * Participates as a member of the company's incident response team in the event of a technology emergency or breach in confidential information * Works with vendors and various outside professional information technology organizations in the maintenance of network equipment, software, accessories, and accessories * Assists in analyzing and deploying hardware and software updates and other patch management directives * Performs hardware asset audit tasks as directed by IT Support Manager and IT Asset Management team. * Contributes to special projects and tasks for the department of a diverse nature under the direction of IT leadership * Responds to inquiries and refers issues to the appropriate department or person and exhibits the necessary follow through with customers and/or staff involved * Coordinates support efforts with vendors, other IT divisions, and members of other departments