Job Description Insight Global is looking for a service desk specialist to work for one of our clients based in the Kansas City area. This is an entry level service desk role where you will be able to grow your knowledge of technology while also providing internal and external customer service. In this role, you will be responsible for handling daily tasks such as troubleshooting devices, such as phones, computers, etc as well as doing password resets. This role will allow you to work an hour of over time a day that can be dedicated to studying IT and advancing your knowledge. If you recently graduated with an IT degree, certifications, and come from a customer service background, this role will be perfect for you! We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/. Skills and Requirements • 0-2 years of experience as a service desk specialist • Experience troubleshooting phones and doing password resets • Great customer service skills; coming from a hospitality or sales background would be ideal • Highly motivated and eager to continue advancing their technology skills • Centriq graduate with certifications (highly preferred)