**Work Experience** + **Minimum 2 years of experience in an IT service desk environment.** + Experience supporting **customer incidents, requests, and problems** in an IT environment. + Prior **IT Service Desk experience preferred** . + **Specialized Knowledge, Skills, and Abilities.** + **Excellent customer service and communication skills (written & verbal) both in English and Japanese.** + **Japanese proficiency level of JPLT N3 or above.** + Knowledge of **MS Windows, MS Office, and ServiceNow** . + Ability to **prioritize and multitask effectively** in a high-paced environment. + Strong **problem-solving skills** and ability to work within defined methodologies. + Ability to **work independently and in a team-oriented environment** . **Rotational Shift: Shift work between 5:00 AM and 8:30 PM IST** \#LI-PR1 WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.