As a Service Desk Agent - Data Analyst, you will support users by managing incidents, collecting feedback, and collaborating with both users and project teams to improve our solutions. You will use Python for debugging, recommend and maintain training materials/FAQs, and ensure user concerns are addressed efficiently.
Key Responsibilities:Implement and manage a standardized process to collect user feedback
Provide ongoing incident management: handle user queries, troubleshoot issues, and communicate feedback to the model team for fixes and improvements
Use Python for debugging and resolving technical issues
Communicate effectively with users and project teams to ensure timely resolution and continuous improvement
Recommend and maintain training materials and FAQs to address frequent user concerns
Support the creation and updating of resources to enhance user experience
Requirements:Experience in service desk or technical support roles
Proficiency in Python for debugging and automation
Strong communication and problem-solving skills
Ability to manage incidents and collaborate across teams
Why HP?HP values teamwork, innovation, and diverse perspectives. You’ll work with global teams, share ideas, and help drive business success.