We’re hiring! At Cognizant we have an ideal opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant! We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a Service Desk Required experience: • Have previous experience as Customer Service, Call Center Agent or related roles in English • Intermediate English level Responsibilities: • Memorize scripts for products and services, and refer to them during calls • Build positive relationships by going above and beyond with customer service, ensuring that all questions and confirmations are handled appropriately • Meet daily qualitative and quantitative targets for yourself and achieve all objectives for service, productivity, and quality • Create and maintain record of daily contacts in the ticketing system. • Resolve incidents, requests and queries from end users through the use of Knowledge articles Why Cognizant? • Improve your career in one of the largest and fastest growing IT services providers worldwide • Receive ongoing support and funding with training and development plans • Have a highly competitive benefits and salary package • Get the opportunity to work for leading global companies • We are committed to respecting human rights and build a better future by helping your minds and the environment • We invest in people and their wellbeing. • We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered. Igualdad de Empleo y Política de Acción Afirmativa: Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley At Cognizant we believe than our culture make us stronger! Join us now! \#BeCognizant #IntuitionEngineered Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.