Service Designer Lviv, UA  **Full-time on site/hybrid (Lviv) or remote (countrywide employment)** Are you passionate about designing user-centric, efficient, and innovative service journeys? As a Service Designer at NBS Lviv, you’ll play a pivotal role in shaping the digital employee experience for a global workforce. You’ll map journeys, identify pain points, and co-create solutions that make a real impact - helping teams worldwide thrive in a digitally enabled environment. **Responsibilities** + **Service Blueprinting:** Design and maintain detailed service blueprints that map both user-facing and internal processes, visualizing the full service delivery process to spot inefficiencies and opportunities for improvement. + **Journey Mapping:** Create user journey maps that highlight key touchpoints, emotional responses, and pain points. + **Ideation & Co-Creation:** Lead ideation sessions, workshops, and co-creation activities with stakeholders to generate new service concepts. + **Prototyping:** Develop and test both low- and high-fidelity prototypes, including digital simulations, role-playing scenarios, and physical mockups. + **Collaboration:** Work closely with cross-functional teams to ensure service designs align with business goals and user needs. + **Research & Validation:** Use qualitative and quantitative research to validate service design decisions and inform iterations. + **Documentation & Governance:** Document service design processes, decisions, and outcomes for transparency and continuous improvement. **Compliance:** Ensure all service designs comply with internal standards and contribute to ongoing excellence. **Requirements** + Bachelor’s degree in Product & Service Design, Business Analytics, Information Technology, Business Administration, or Industrial Design. + 2+ years’ experience in mapping and redesigning processes, with proven productivity or business value gains. + Strong analytical skills and the ability to interpret complex data sets for actionable insights. + Excellent English communication skills, both written and verbal, with the ability to engage diverse stakeholders. + Strong problem-solving skills and critical thinking. + Experience with process modeling tools, project management, and agile methodologies. + Ability to work independently and collaboratively, manage multiple priorities, and meet tight deadlines. + Service-oriented mindset, curiosity, and an innovative attitude. **What’s in it for you:  ** + Remuneration package: annual salary review & bonus, 28 days of paid vacation, paid sick leaves, medical insurance, IT Club discount program;  + Official employment;  + Personal & Professional development opportunities  + International environment and diverse team;  + Possibility of distance work  **How we will proceed: ** You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer communication to the Finalist → First working day