A client with Kforce is seeking a Service Designer to join their team in San Diego, CA. Summary: We are seeking a Service Designer to reimagine and deliver the end-to-end Business Tax service experience for small business customers. In this role, you will apply service design practices to translate customer and expert needs into seamless, expert-guided journeys. You will map current and future-state experiences, facilitate alignment across teams, and create service blueprints and prototypes that ensure Business Tax services feel personalized, integrated, and trusted. Duties: * Create end-to-end customer journey maps that highlight interactions across digital, expert, and back-office touchpoints * Develop service blueprints that document supporting processes, systems, and expert engagement required to deliver the experience * Prototyping Translate concepts into low- and high-fidelity prototypes to test and validate new service experiences with customers and experts * Iterate based on feedback to ensure solutions are practical, usable, and scalable * Lead co-creation workshops with customer success, product, operations, design, and tax experts to align needs and solutions * Act as a connector between teams to ensure customer and expert perspectives remain central in decision-making * Identify dependencies across people, processes, and technology that impact the Business Tax service experience * Propose improvements that create integrated, seamless interactions for customers and experts * Deliver clear, actionable design artifacts (journey maps, blueprints, personas, service principles) to drive shared understanding * Present design decisions and recommendations in ways that inspire, align, and influence stakeholders