Insight Global is seeking a Service Designer to join a consumer facing design team. This team will be supporting a great Consumer facing Design Organization and align to a customer centric portfolio, so candidates must have a strong understanding delivering service design and strategy work focused on B2C web and mobiles services, platforms and products. We are seeking candidates with a background in service design to be able to work heavily with cross functional teams to connect the dots between business and design needs. The ability to approach challenges with a systematic design thought is important to help shape the tools and mental models built for execution design teams. This team helps shape the systematized approach to design for all products and journey's within the adjacent design teams web and mobile application portfolios. This work is not design for development, but rather designing blueprints for navigation, customer journey documentation, build and design internal tools for other designers to be more successful, and visualize concepts with boxes/arrows/spreadsheets to create meaningful tool libraries for designers across the organization to access. Understanding customer insights when it comes to experience design or service design would be helpful for the role. This candidate will be supporting stakeholder relationships across multiple teams and business units to connect insights and use them to implement service design strategy. There will be some hands on designing when it comes to quick prototypes, journey maps based on their discovery with stakeholder interactions about product and customer journey's, as well as system based blueprints and artifacts for presentation to product partners/leadership. Candidates should have a strong background understanding large ecosystems of customer facing products with multi step journey's, as well as established relationships cross functionally to help others understand design in the experience design lifecycle. This candidate should be curious, ask great questions, function both collaboratively and independently, as well as be comfortable with outreach and organization of multiple groups.

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