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I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job Description** **_ACCOUNTABILITIES_** : + Plan and facilitate Innovation Workshops and Sprints for XD Labs China, collaborating with internal and global teams to drive impactful outcomes. + Lead and support user research efforts, embedding insights into Product teams and design strategies. + Collaborate with stakeholders to drive innovation projects in an agile, iterative manner. + Prepare for workshops by identifying research needs, planning agendas, selecting methods, and managing logistics. + Summarize workshop results into executive-level presentations and share outcomes with key stakeholders. + Build relationships with business partners and technologists while supporting stakeholder engagement. + Provide guidance on Design Thinking and human-centered design to strengthen organizational innovation capabilities. + Design and facilitate workshops leveraging AI and digital tools to promote innovative practices. + Support the planning and execution of XD Labs events and manage logistics as needed. + Mentor team members and train teams in innovative methodologies, including design thinking and human-centered design. + Enhance XD Labs’ visibility through creative communication strategies and platforms. + Coordinate Design Operations and logistics to strengthen internal design capabilities. **_DIMENSIONS AND ASPECTS :_** **Technical/Functional (Line) Expertise** + A minimum of 5 years of expertise in service design, design strategy, human-centred design, design thinking training, workshops, projects, and agile project management. + Experience in qualitative user research. + Experience in consultant industry + Innovative thinker with an ability to challenge status quo with diplomacy and exploring new ways of working that are aligned to business and technological strategy. + Ability to influence others to support new ways of working. Skilled and curious listener. Brings others along the change journey. + A dedicated user champion, empathetic observer, effective communicator, and experienced individual who thrives at combining technology, business, user experience, and design. + Deep understanding of emerging technologies and innovation trends in different industries + Capable of collaborating with international cross-functional teams within a complex Matrix organisation. + Experienced in user research interviews and summarizing them. + Experienced lead global team + Experienced manage external partners such as consulting firm + Experience with Miro or other collaboration platforms, Monday.com, SharePoint, MS Bookings + Familiarity with Figma and video editing skills a plus **Leadership** + Strong and effective leadership, self-management, time management and project/program management skills. + Proficient analytical and strategic thinking and problem-solving skills, strong business acumen and ability to understand and address business requirements. + Ability to effectively communicate and influence others across all levels of the organization to drive transformational change and new ways of working. + Collaborative team player with a strong ability to find solutions collectively with the team, fostering a culture of teamwork and innovation. + Highly customer-oriented with exceptional organizational skills, coupled with a creative and out-of-the-box thinking mindset. + Possesses an enthusiastic and motivating personality to inspire others. + Provide strong people leadership by inspiring, developing, and empowering team members to achieve their full potential and contribute effectively to the organization’s objectives. **Innovation** + Ability to think outside the box and come up with unique solutions to challenges. + Proficiency in identifying issues, analyzing root causes, and developing innovative solutions. + Capacity to embrace change and adjust strategies to meet evolving needs. + Skill in working effectively with diverse teams to foster a culture of innovation. + Willingness to take calculated risks and explore new ideas to drive progress. + Commitment to staying updated on industry trends and incorporating new knowledge into innovative practices. + Innovation operations will be a part of the role. **Complexity** + Manages global stakeholders both within and outside the organization. + Understands and adheres to industry regulations and compliance standards. **_EDUCATION, BEHAVIOURAL COMPETENCIES AND SKILLS:_** **Education and Skills** + 10+ years of experience leading service design efforts using human-centred design techniques. + Bachelor degree in Design, HCI, Business Innovation or related field or equivalent professional experience within the design field + MBA or Master’s in Digital Health or equivalent a plus. + Certification in Interaction Design, Human-Computer interaction or related field a plus **Skills and Behaviors** + Excellent verbal, organizational, written, and interpersonal skills with experience in creating executive communications and business language/frameworks. + Collaborative team player with strong conflict resolution abilities, capable of interacting with and understanding different cultures. + Ability to work effectively in a high-performance culture, with experience in adapting to a global corporate environment. + Adapts quickly to changing priorities and rapid shifts, demonstrating tolerance for ambiguity and uncertainty. + Experienced in process mapping, business alignment, and strategy workshops, as well as innovation methodologies like future thinking and system thinking. + Extensive experience in planning and facilitating design workshops and sprints including strong presentation skills. + Experience in working in highly regulated industries, ideally in the pharmaceutical industry is a plus. + Experience of Agile environments and digital Product development. + Project Management and Product Management Skill is a big plus. **What you’ll do:** + **Be human-centered:**  Advocate for the end-user through human-centered design methodologies (such as design research, service blueprinting, collaborative working sessions, rapid prototyping, etc.). + **Create clarity:**  Visualize complex ideas into understandable concepts that evolve and enhance product and service experiences. + **Bias towards action:**  Engage in portfolio prioritization to help set the strategy for the team. + **Radical collaboration:**  Create and facilitate design-led workshops to engage and build alignment across different stakeholders, partners, and teams. + **Storytelling:**  Radiate information and celebrate success and failure. + **Be mindful of the process:**  Keep a critical eye on “how” we work, as well as “what” we are working on, and make improvements. **Locations** CHN – Chengdu - Commercial **Worker Type** Employee **Worker Sub-Type** Regular **Time Type** Full time