About the Opportunity
Ericsson’s Group Digital Transformation (a part of Group Functions) team is seeking a Service Design Manager to lead innovative, user-centric service initiatives that drive operational excellence, simplification, and human-centered design. As part of an organization committed to digital transformation, you’ll play a pivotal role in reimagining services for global systems, working within a Center of Excellence for Service Design across multiple transformation programs.
What You Will Do
• Design, deliver, and facilitate E2E customer and service design projects, embedding user-driven methodologies.
• Collaborate with cross-functional teams to integrate user insights into solutions.
• Define strategies and execution plans for exceptional user and operational experiences.
• Conduct user research to identify customer and employee needs and translate insights into actions.
• Create and communicate E2E design artefacts (e.g., service blueprints, journey maps, or prototypes) with the aim to simplify complex systems for decision making.
• Orchestrate the E2E design through all phases of transformation, from pre-study to conceptual design into development and adoption across market areas.
• Facilitate co-creation and alignment activities with business owners, SMEs, architects, and other stakeholders.
• Advocate for customer centricity and design practices in context of business and digital transformation.
The Skills You Bring
• Proven expertise in service design with global enterprise technology companies.
• Experience engaging effectively with diverse stakeholders in a digital transformation environment.
• Strong skills in human-centered design deliverables, such as journey maps, blueprints and generative AI.
• Knowledge of data analytics, business process modeling, and information models.
• Proficiency in design methods, agile project delivery, and connecting design recommendations to business goals.
• Exceptional problem-solving, strategic thinking, and communication skills.
Why join Ericsson?
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Sweden (SE) || Stockholm
Req ID: 769969