Kforce has a client that is seeking a Service Design Architect in Birmingham, AL. Overview: Our partner is seeking a Service Design Architect to help shape the future of digital experiences in the commercial banking space. This role is focused on service design, discovery, and journey mapping-working across complex enterprise systems to improve how commercial clients are onboarded and authenticated. The Service Design Architect will collaborate with research, business, and design leaders to create insights, blueprints, and strategies that drive a seamless, integrated digital experience. Key Responsibilities: * Service Design Architect will lead service design and UX discovery efforts, including interviews, observations, and workshops * Translate research into service blueprints, journey maps, personas, and ecosystem diagrams * Partner with cross-functional teams to define UX strategy, roadmap, and vision * Facilitate collaboration between design, research, product, and development teams * As a Service Design Architect, you will present findings, insights, and recommendations to leadership and stakeholders * Align UX patterns and design systems with enterprise standards for consistency and scalability * Support usability testing, design reviews, and product development alignment