Service Delivery Team Leader
Siemens
Job Title: Service Delivery Team Leader
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.
You'll make a difference by: Provide Advanced Technical Support: Act as a primary technical expert for customers, troubleshooting complex hardware and software issues, particularly for SIMATIC PLC and PCS7 systems.Lead and Mentor a Technical Team: Guide and develop a team of technical support engineers, fostering their growth and ensuring high-quality service delivery.Enhance Customer Satisfaction: Ensure both internal and external customers receive excellent support and that their technical needs are met efficiently.Support Sales and Project Initiatives: Offer expert technical insights during customer visits, project discussions, and sales negotiations.Drive Cost Efficiency: Implement strategies to effectively control operational costs within the technical support function.Analyze and Report on Technical Issues: Oversee failure analysis, maintain critical maintenance data, monitor technical trends, and generate comprehensive reports on recurring issues.Your Defining Qualities:Deep Technical Expertise: Possess strong technical knowledge in SIMATIC PLC and PCS7, with an engineering or technical background in drives and automation.Operational and Service Experience: Proven expertise in the operation, service, and maintenance of relevant industrial automation products.Strong Leadership and Mentorship: Prior experience in leading teams, guiding colleagues, and fostering a collaborative environment.Excellent Communication and Presentation Skills: Ability to clearly articulate complex technical concepts and deliver effective presentations to diverse audiences.Customer Relationship Management: Proven ability to build and maintain strong customer relationships and drive customer satisfaction.Problem-Solving and Analytical Mindset: Strong capabilities in failure analysis, trend monitoring, and detailed reporting to resolve technical challengesThis is what happens after you apply: 1. CV Screening 2. Talk with our recruiter to get to know your motivation & your experience 3. 1-3 Business Interviews 4. Offer
Transform the everyday with us.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our vibrant international team.
You'll make a difference by: Provide Advanced Technical Support: Act as a primary technical expert for customers, troubleshooting complex hardware and software issues, particularly for SIMATIC PLC and PCS7 systems.Lead and Mentor a Technical Team: Guide and develop a team of technical support engineers, fostering their growth and ensuring high-quality service delivery.Enhance Customer Satisfaction: Ensure both internal and external customers receive excellent support and that their technical needs are met efficiently.Support Sales and Project Initiatives: Offer expert technical insights during customer visits, project discussions, and sales negotiations.Drive Cost Efficiency: Implement strategies to effectively control operational costs within the technical support function.Analyze and Report on Technical Issues: Oversee failure analysis, maintain critical maintenance data, monitor technical trends, and generate comprehensive reports on recurring issues.Your Defining Qualities:Deep Technical Expertise: Possess strong technical knowledge in SIMATIC PLC and PCS7, with an engineering or technical background in drives and automation.Operational and Service Experience: Proven expertise in the operation, service, and maintenance of relevant industrial automation products.Strong Leadership and Mentorship: Prior experience in leading teams, guiding colleagues, and fostering a collaborative environment.Excellent Communication and Presentation Skills: Ability to clearly articulate complex technical concepts and deliver effective presentations to diverse audiences.Customer Relationship Management: Proven ability to build and maintain strong customer relationships and drive customer satisfaction.Problem-Solving and Analytical Mindset: Strong capabilities in failure analysis, trend monitoring, and detailed reporting to resolve technical challengesThis is what happens after you apply: 1. CV Screening 2. Talk with our recruiter to get to know your motivation & your experience 3. 1-3 Business Interviews 4. Offer
Transform the everyday with us.
We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.
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