At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. 

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY:

Title:  Service Delivery Specialist

Permanent role, hybrid role  

Location:  Dragomiresti/ Bucharest/ Romania

Primary purpose of the role:
​
The Service Delivery Specialist (SDS) will be responsible for the successful implementation, operation and delivery of the projects, within timeline, budget and quality standards.
The SDS will act as the key interface between Iron Mountain, customer and all relevant internal and external stakeholders to ensure seamless service execution, operational excellence, and customer satisfaction.
This role requires strong project management, stakeholder engagement, service management abilities to oversee project execution, ensure compliance with service-level agreements (SLAs), and drive continuous improvements.
The SDS will manage the end-to-end service delivery lifecycle, from contract management to implementation, ongoing support, and performance monitoring. The SDS will report directly to the Operations Manager Central Europe.
 

Your role in our mission:
1.Service Delivery & Operational Management:

Coordinating ongoing service activities across operational and technical teamsTrack service performance indicators (SLAs, ticket volumes, resolution times, financial results)Manage project P&L, ensuring financial efficiency and cost control.Provide support for incident resolution, escalation tracking, and documentationMaintain service records, reports, and dashboards for internal and client-facing use

2. Client & Stakeholder Engagement:

Act as a contact point for client inquiries related to service performance or operational processesSupport regular service reviews with clients by preparing data summaries and status updatesCommunicate proactively with internal and external teams to ensure alignment and service continuity

3. Process & Quality Improvement:

Identify recurring issues or improvement opportunities in daily operationsCollaborate with senior team members to document and streamline delivery processesContribute to digitization and automation initiatives within the service lifecycleFunctional Knowledge, Skills, and Competencies:1-3 years of experience in service coordination, customer support, operations, or Project Management.Experience working with service-level agreements (SLAs), KPIs, or ticketing systems is a plusStrong communication and organizational skills, with a problem-solving mindsetAbility to work both independently and collaboratively across teamsProficiency in MS Excel or data/reporting tools; familiarity with Power BI or ticketing platforms (e.g., ServiceNow) is an advantageFluent in English (written and spoken)Bachelor’s degree or equivalent work experience (technical, business, or service-related field)

Additional requirements:

Location: Based in Bucharest, with flexibility for occasional travel.Ability to work in a fast-paced, high-pressure environment.Strong public speaking and presentation skills.Fluent in English.

Discover what awaits you:
● Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
● Empowering Inclusion: Join a supportive environment where everyone's voice is heard, opinions are valued, and feedback is encouraged, fostering an atmosphere of inclusion and belonging.
● Global Connectivity: Connect with 26,000+ talented individuals from 59 countries, opening doors to diverse cultures and fostering global learning opportunities.
● Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.
● Competitive Total Rewards: supporting your career at Iron Mountain, family, personal wellness, and wellbeing. (Local benefits may vary based on country-specific policies.)
● Embrace Flexibility: Experience the freedom of remote/hybrid work, enabling a harmonious work-life balance (dependent on role).
● Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
● Valuing Every Contribution: Join a workplace that actively encourages and supports all talents, recognizing the unique impact of each individual.

● Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving an enduring legacy for generations to come.

Category: Operations Group