The Opportunity:
Come join our CACI team to be part of an innovative fast-paced highly technical IT team as a ServiceNow Service Delivery Manager in support of the EITaaS contract for the United States Air Force.
Responsibilities:
Provide effective leadership to a team of architects, developers, business analysts, and testers focused on meeting service commitments to federal customers and program mission partners.Lead engagements with customers to gather their needs, design customized solutions, and present these solutions effectively, ensuring a positive customer experience from initial discussions through solution presentation and implementation.Maintain continuous lines of communication with stakeholders and program leadership regarding project status, risks/mitigation strategies, issues, and timelines.Collaborate and communicate across teams to deconflict technical direction and promote awareness/alignment of system releasesIdentify and cultivate relationships with key government clients, partners, and industry collaborators.Establish and manage technical and functional teams.Engage in workshops to gather requirements and validate solutions to verify interpretation of the client’s needs.Provide strategic guidance for implementing ServiceNow solutions (ITSM, ITOM, SPM, etc.) in a dynamic environment.Understand and drive process optimization, efficiencies and productivityAssist with development of the long-term strategy and strategic direction for the ServiceNow ServicesDrive process optimization, efficiencies and productivity.Qualifications:
Required:
Ability to obtain/maintain Secret clearance.15+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience). 5+ years Industry experience providing ServiceNow Leadership Good understanding of ServiceNow architecture conceptsProven experience with key technologies relevant to the ServiceNow integrations and security frameworkDemonstrated experience working with the ServiceNow platform (e.g., ITSM, SPM, ITOM)Ability to manage development and platform administration teams.Strong project management experience that follows an Agile methodology with programs of similar scope and complexityExperience creating and maintaining product/technology roadmaps specific to ServiceNowProven experience leading ServiceNow engagements through design, development, implementation and operations and maintenance cycles.Desired:
Agile or Scrum Master certificationProject Management Professional (PMP) certification or project scheduling experienceExperience supporting Federal government projectExperience working in a dynamic, multifaceted environment-________________________________________________________________________________________
What You Can Expect:
A culture of integrity.
At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.
An environment of trust.
CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.
A focus on continuous growth.
Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.
Your potential is limitless. So is ours.
Learn more about CACI here.
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Pay Range: There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here.
Since this position can be worked in more than one location, the range shown is the national average for the position.
The proposed salary range for this position is:
$98,500-$206,800CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.