**Job Description for Training Lead - SDM** The Training Lead for Mortgage Domain is responsible for designing, developing, and delivering comprehensive training programs to enhance the knowledge and skills of employees within the mortgage department. This role requires a deep understanding of the mortgage industry, its processes, and regulatory compliance. The ideal candidate will possess strong instructional design, facilitation, and leadership skills. **Responsibilities** **• Training Needs Assessment:** · Conduct thorough analysis of training requirements based on business objectives, performance gaps, and regulatory changes. · Identify knowledge and skill gaps within the mortgage team. · Develop and implement a training plan to address identified needs. · Develop training materials, including presentations, software demos, and job guides. · Ensure that new hires (both experienced and inexperienced) can contribute productively and efficiently immediately after training. · Stay updated on current mortgage processing, underwriting, and closing best practices, laws, and regulations1. **• Curriculum Development:** · Design and develop engaging training materials, including presentations, manuals, workbooks, and online modules. · Create role-specific training programs for various mortgage positions (e.g., loan officers, underwriters, processors). · Ensure training content aligns with industry best practices and regulatory compliance. **• Training Delivery:** · Deliver effective training sessions using a variety of methods (classroom, online, webinars, etc.). · Facilitate interactive learning experiences to enhance knowledge retention. · Provide ongoing coaching and support to trainees. **• Performance Evaluation:** · Develop and administer training evaluations to measure the effectiveness of programs. · Track and analyze training metrics to identify areas for improvement. · Implement continuous improvement strategies to enhance training outcomes. **• Stakeholder Management:** · Build strong relationships with key stakeholders, including business leaders, department heads, and employees. · Collaborate with subject matter experts to develop accurate and relevant training content. · Communicate effectively with all levels of the organization regarding training initiatives. **Requirements** · Bachelor's degree in education. · Proven experience in training and development, with a focus on the mortgage industry. · Strong understanding of mortgage products, processes, and regulations. · Excellent facilitation skills. · Proficiency in using learning management systems and authoring tools. · Strong interpersonal and communication skills. · Ability to manage multiple projects and deadlines. · Leadership and team management experience. · Ability to work in a fast-paced environment and handle multiple tasks simultaneously. · Willingness to work in any shift Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.