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Job Description

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Lead the ongoing delivery and performance of a high-impact SaaS platform used by Domain clients.

Build trusted partnerships with senior stakeholders while driving operational excellence.

Hybrid working, supportive team and a pipeline of interesting and meaningful work.

Company Overview

CoStar Group (NASDAQ: CSGP) is a leading global provider of commercial and residential real estate information, analytics, and online marketplaces. Included in the S&P 500 Index and the NASDAQ 100, CoStar Group is on a mission to digitize the world's real estate, empowering all people to discover properties, insights and connections that improve their businesses and lives.

We have been living and breathing the world of real estate information and online marketplaces for over 35 years, giving us the perspective to create truly unique and valuable offerings to our customers. We've continually refined, transformed, and perfected our approach to our business, creating a language that has become standard in our industry, for our customers, and even our competitors. We continue that effort today and are always working to improve and drive innovation. This is how we deliver for our customers, our employees, and investors. By equipping the brightest minds with the best resources available, we provide an invaluable edge in real estate.

About Domain

Domain is a leading property technology and services marketplace that is home to one of the largest portfolios of property brands in Australia, including the Domain, Allhomes and Commercial Real Estate (CRE) platforms. In 2025, Domain became part of CoStar Group (NASDAQ: CSGP), a global leader in commercial real estate information, analytics, online marketplaces and 3D digital twin technology. Together, Domain and CoStar Group is dedicated to digitising the world’s real estate, empowering all people to discover properties, insights, and connections that improve their businesses and lives.

About the Role

As a Service Delivery Manager and leading a small team of 3, you’ll play a key role in ensuring the seamless delivery, performance and continual improvement of our technology services for a key client group. Acting as a trusted advisor to senior stakeholders, you’ll combine operational leadership with strong relationship management to ensure our platform delivers real value, stability and long-term success.

Working closely with Product, Engineering and delivery teams, you’ll oversee the end-to-end service lifecycle - from day-to-day operations through to service improvements and governance. This role sits at the centre of our client relationships, ensuring customer insights translate into meaningful platform enhancements and service innovation.

Put simply, our data solutions offerings make us a true market leader! This is a unique opportunity to join a unique “business within a business”, in a very supportive and close-knit culture with a huge pipeline of interesting and varied projects on the horizon to look forward to.

In a typical day you can expect to:

Own end-to-end service delivery across BAU operations - ensuring performance, stability and customer success.

Act as the primary client contact, building strong executive relationships and managing escalations when needed.

Lead service governance forums - providing clear reporting, driving prioritisation and managing risks and issues.

Partner with Product and Engineering teams to ensure customer feedback informs platform enhancements and delivery priorities.

Establish and maintain scalable service delivery frameworks, ensuring the right resources and processes are in place to support clients.

Track service performance through meaningful dashboards, reporting and KPIs that provide visibility for internal and client stakeholders.

Manage demand planning, service improvements and change impacts to ensure smooth ongoing operations.

Contribute to a high-performing, collaborative team culture while embedding best practice service management approaches.

Why Join Us

We're the right-sized business for you to make a real impact, with a workplace culture where you can be you. There’s so many perks! Here’s some of the favourites…

Hybrid working between home, office and visiting clients.

Up to 20 weeks paid parental leave for primary carers.

Wellbeing Leave.

Novated leasing through Autopia.

Leadership development programs, LinkedIn Learning and more.

Regular social events including our famous Innovation Days and annual BBQ!

Our Ideal Person

ESSENTIAL:

Bachelor’s degree or equivalent from an accredited university or college.

ITIL certification or equivalent service management qualification.

Experience managing service delivery in SaaS, technology or large enterprise environments.

Strong experience managing SLAs, KPIs, governance frameworks and risk registers.

Proven stakeholder and relationship management skills, particularly with senior clients.

Experience working closely with Product and Engineering teams in a technology environment.

Strong communication and reporting skills, with the ability to present insights to senior stakeholders.

Highly organised and capable of balancing operational delivery with continuous improvement.

NICE TO HAVES:

Exposure to the ServiceNow platform.

What’s Next?

We’ll give your application the thoughtful attention it deserves and get back to you as soon as possible. If there’s a match, one of our recruitment consultants will reach out—so keep your phone handy! We’re genuinely excited about the chance to work together and make a meaningful impact.
 

Equity, Diversity & Inclusion

Domain is enthusiastically and unapologetically committed to fostering an equitable, inclusive work culture which reflects our customers and communities. We are proactively looking for candidates from all lived experiences, including people with disability, and people of all ages, ethnicities, cultures (including Aboriginal and Torres Strait Islander Peoples), faiths, sexual orientations, and gender identities (including trans and non-binary people).

We are committed to providing an equitable recruitment process for people with disability. If you require adjustments during the process we’re here to support. If you wish to receive this job advertisement in an accessible format, or have a confidential chat about workplace adjustments, please contact our Equity, Diversity and Inclusion team at edi@domain.com.au

 or leave a message on 1300 858 356 and we will get back to you.

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CoStar Group is an Equal Employment Opportunity Employer; we maintain a drug-free workplace and perform pre-employment substance abuse testing