Details Department: Market Technology Schedule: Monday-Friday, 8 hour shift Location: Indianapolis, Indiana Salary: $118,129.00 - $159,821.00 per yearEligible for an annual bonus incentive
Benefits Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA optionsFinancial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance Time to recharge: pro-rated paid time off (PTO) and holidaysCareer growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learningEmotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resourcesFamily support: parental leave, adoption assistance and family benefitsOther benefits: optional legal and pet insurance, transportation savings and more

Benefit options and eligibility vary by position, scheduled hours and location. Benefits are subject to change at any time. Your recruiter will provide the most up-to-date details during the hiring process.

Responsibilities

Manage the delivery of services against agreed upon performance metrics and oversee the execution of governance responsibilities.

Own the business relationship with key stakeholder in the local health system (MOSTL)Addresses identified issues escalated by governance teams and refers issues to appropriate leaders and managed partners for resolution.Provide guidance to business and legal teams with contract changes, negotiations and terminations.Ensures vendors' contractual compliance by tracking and managing performance against Service Level Agreements (SLAs) and other contract terms.Collaborate with managed service providers and vendors to ensure business needs and budget are met in the ministry.Assist managed service partners with training, directing, development and evaluation of staff.Collaborate on needs analysis for customer service, upgrades or changes to systems.Recommend cost-effective hardware/software solutions.Manage multiple projects, often through subordinate project managers or coordinators.Ensure resources and organization structure are in place and operating effectively; and anticipate conflicting needs and proactively resolve them.Direct, develop, and present to management various analyses that include organization, systems, feasibility and cost/benefit studies, implementation plans.Exercise judgment and influence on key technical decisions, standards, policies, environment selection, architecture, data flows and technical solutions.Assist in the development of plans for installations, conversions and upgrades to ensure minimal impact on end users while providing required outcomes.
Requirements

Education:

High School diploma equivalency with 3 years of cumulative experience OR Associate's
degree/Bachelor's degree with 2 years of cumulative experience OR 7 years of applicable cumulative job specific experience required.3 years of leadership or management experience preferred.
Additional Preferences Technical background.Experience with ServiceNow.Infrastructure and/or healthcare technology.Leadership experience.Relationship building skills.Experience working with Managed Service Providers.Experience facilitating technical calls to drive resolution
Why Join Our Team

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 99,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.

Equal Employment Opportunity Employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

 

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Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

 

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