Job Title: Service Delivery Manager Job Description Job Description A Service Delivery Manager’s primary focus is building strong and mutually beneficial relationships with their assigned clients. They serve as the primary liaison with Client, the Engineers, and Catalyst Account Management; supporting projects, and service delivery. They drive client satisfaction. They are Concentrix culture catalysts. **Responsibilities:** + **Client Facing responsibilities** + Builds strong relationships with assigned clients and CNX business units. + Serves as the primary contact for the client and internal business units. + Responsible for client communications and conflict resolution. + Address client concerns in an efficient and timely manner. + **Engineering team responsibilities** + Partner with the Engineering team to ensure on time and to budget delivery. + Assist Engineering teams to understand client requirements + On board and continue to support the Engineers needs after on boarding. + **Catalyst Account Management.** + Understand and communicate client business problems and needs to internal and external stakeholders by leading and being an active participant in client-facing meetings. + Deliver monthly reviews to account management. + Support business during client QBRs. + Minimize Engineering costs. + **CSAT Technology Champion** + Seek client feedback. + Develop related action plans to improve CSAT. + Collaborate with Engineering team to help drive improvements in CSAT score. + **Concentrix Culture Champion** + Develop personal understanding of what it means to live the Concentrix Culture. + Model the way by aligning actions and behaviors with the Concentrix Culture. + Mentor others to understand and model the Concentrix Culture. **Position Requirements:** + Bachelor’s Degree in related field from a four-year university or college preferred. + Excellent verbal and written communications skill (English, and native language) + Excellent listening, negotiation, and presentation skills + Proven ability to prioritize and deliver multiple client-focused projects in a fast-paced, deadline-oriented business environment. + Expert ability to handle conflict resolution. + Ability to influence effectively at all levels of the organization. + Proven ability to track/manage/reduce costs. Location: EGY Work-at-Home Language Requirements: Time Type: Full time **If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents (https://www.concentrix.com/resource/job-applicant-privacy-notice-for-california-residents/)**