Date Posted:

2026-06-03

Country:

India

Location:

1st Floor, Embassy Vajram Onyx, Embassy Tech Village, Outer Ring Road, Devarabisanahalli, Bengaluru, Karnataka - 560103, India.

Job Title: Service Delivery Lead - Supply Chain Management

Years of Experience: 15 – 18 Years

Role Overview:

Drive the global supply chain / S2P strategy aligned with enterprise priorities and own the GBS operating model design and evolution (centralization, standardization, location strategy)

On a Typical Day You will:

Global Strategy & Operating Model

Drive the global supply chain / S2P strategy aligned with enterprise prioritiesOwn the GBS operating model design and evolution (centralisation, standardization, location strategy)Ensure alignment between global, regional, and local stakeholdersSupport transformation initiatives and long-term capability building

Service Delivery & Operational Excellence

Accountable for end-to-end service delivery performance (E2E S2P / supply chain processes)Establish and govern operational cadence (reviews, governance forums, escalation mechanisms)Ensure delivery meets SLA/KPI targets (quality, timeliness, cost, productivity)Drive service stability, backlog management, and issue resolution

Performance Management & KPIs

Own global KPI framework and service metrics definitionDrive performance reviews across regions and delivery partners

Process Standardization

Re-define and enforce global standard processes across Source-to-Pay / supply chainEliminate regional or local variations unless business-justifiedDrive adoption of global templates, policies, and operating proceduresEnsure alignment between global design and regional execution modelsEmbed automation as a core principle in all standardized processesDrive touchless / low-touch transactions (e.g. purchasing, supplier onboarding, invoice processing)Ensure processes are designed for scalability, system integration, and digital executionContinuously increase automation ratesDrive ongoing process simplification and waste eliminationBuild and prioritize a pipeline of improvement initiativesLeverage data, KPIs, and insights to identify optimization opportunitiesLead global rollout of digital platforms (e.g. CLM, analytics, supplier portals etc.)Ensure consistent system adoption aligned with standard processesPartner with Digital/IT teams to drive product roadmap and process digitizationOversee change management and user adoption for new technologies

Customer Experience & Satisfaction Improvement

Embed customer-centric design into standardized processesTrack and improve CSAT and stakeholder satisfaction metricsEnsure clear communication channels and service transparency

What you will need to be successful:

Any graduates or post graduates15+ years of experience in supply chain management and deliveryExperience in end-to-end service delivery performance (E2E S2P / supply chain processes)Experience in warehouse operations.Experience in managing supply chain operation across different geographies preferrable managing US supply chain operations.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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