Job Title: Service Coordinator

Department: Wilmington Division

Reports to: Operations Manager

Location: Wilmington Office

Hours: 8 am – 5 pm, overtime may be required

 

GENERAL PURPOSE OF JOB:

Provide support to the operational staff and assist the Operations Manager with daily operations.

PRIMARY DUTIES AND RESPONSIBILITIES:

Checking and approving labor and pricing for Residential Technicians daily in our software system to process for billing and payroll. Organization of the next day’s schedule of service calls. Timely and accurate processing of maintenance, project, and service billing. Resolve billing issues and ensure billing procedures are followed accurately. Crosstrain and stay current on policies and procedures in all areas of responsibility. Maintain communication with the sales team to ensure that diagnostic invoices associated with replacement jobs are processed correctly. Providing customer assistance for billing inquiries and credit card payments Work overtime to ensure the billing remains current, as needed Ensure proper documentation of all completed work.

 

SECONDARY DUTIES AND RESPONSIBILITIES:

Support the sales team and the installation department. Contact customers who are listed in the past due report. Dispatch service orders to the service technicians. Contact customers to schedule times for service visits. Ensure that all filter lists for the next day are prepared and ready. Ensure that the schedule for the next day is prepared

Qualifications:

2-year office experience in an administrative/support role preferred. Intermediate skill level with Microsoft Excel. Excellent customer service skills. COINS knowledge is a plus.

We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled