**Description** **Job Title: Service Coordinator** **Department: Wilmington Division** **Reports to: Operations Manager** **Location: Wilmington Office** **Hours: 8 am – 5 pm, overtime may be required** **GENERAL PURPOSE OF JOB:** Provide support to the operational staff and assist the Operations Manager with daily operations. **PRIMARY DUTIES AND RESPONSIBILITIES:** + Checking and approving labor and pricing for Residential Technicians daily in our software system to process for billing and payroll. + Organization of the next day’s schedule of service calls. + Timely and accurate processing of maintenance, project, and service billing. + Resolve billing issues and ensure billing procedures are followed accurately. + Crosstrain and stay current on policies and procedures in all areas of responsibility. + Maintain communication with the sales team to ensure that diagnostic invoices associated with replacement jobs are processed correctly. + Providing customer assistance for billing inquiries and credit card payments + Work overtime to ensure the billing remains current, as needed + Ensure proper documentation of all completed work. **SECONDARY DUTIES AND RESPONSIBILITIES:** + Support the sales team and the installation department. + Contact customers who are listed in the past due report. + Dispatch service orders to the service technicians. + Contact customers to schedule times for service visits. + Ensure that all filter lists for the next day are prepared and ready. + Ensure that the schedule for the next day is prepared **Qualifications:** + 2-year office experience in an administrative/support role preferred. + Intermediate skill level with Microsoft Excel. + Excellent customer service skills. + COINS knowledge is a plus. **We offer our employees a competitive salary and comprehensive benefits package and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled** Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.