Are you ready to lead meaningful change in your community? UPMC Western Behavioral Health at Safe Harbor is seeking a passionate and driven Service Coordinator Lead to champion our dynamic Blended Case Management team within the groundbreaking Housing First Erie model—the first of its kind in Erie, PA.

About Housing First Erie:
This nationally recognized, evidence-based model is built on a powerful principle: housing is healthcare. Stability begins with secure housing, and from there, lives can truly transform. Supported by a strong network of community partners, Housing First Erie is dedicated to ending homelessness in our region.

As a Service Coordinator Lead, you’ll provide high-impact, person-centered support to individuals experiencing homelessness or behavioral health challenges. You’ll lead a dedicated team making a real difference every day and help develop strategic solutions that create lasting, positive changes.

Our ideal candidate will bring strong decision-making, adaptability, innovation, strategic agility, teamwork, effective communication, and a deep commitment to harm reduction. Experience working with individuals facing physical health challenges, serious mental illness, substance use disorders, or homelessness is highly valued. Key skills include precise documentation, data collection, clinical record maintenance, computer proficiency, and applying a strengths-based, person-centered approach to care.

Key Information: 

Location: 1330 West 26th St, Erie PA (Home office location). Travel within the community required.  Schedule: Monday-Friday, daylight hours, generally 8:30a-5p. Occasional weekends to meet program/client need. Potential for on-call.  Parking: Free on site at home office location. Milage reimbursement provided for community travel.  Dress Code: Business casual.

At Safe Harbor we’re proud to offer a supportive and nurturing work environment where your professional growth is a top priority. Our Total Rewards Program goes beyond healthcare, providing comprehensive benefits to support your overall well-being. To further invest in your future, we are excited to offer a sign-on bonus of $3,000! If you’re passionate about making a real, tangible difference in the lives of those in our community, we warmly invite you to apply today!

Responsibilities:

Lead & support Service Coordinators through supervision, coaching and performance evaluations.  Ensure compliance by conducting audits & maintaining adherence to policies & regulations.  Oversee referrals, caseload assignments, & review documentation and service plans.  Assist with day-to-day program operations, including managing on-call scheduled and handling complaints.  Coordinate training needs, participate in hiring and support staff development.  Maintain community partnerships & actively contribute to policy development and team meetings.