Key Responsibilities / Essential Functions:

Respond to routine customer inquiries via phone, email and chat, resolving issues independently and escalating complex cases when needed.Generate accurate quotes for field and bench service requests and process service orders for repair, loaners, and rentals.Create RMAs in Oracle for U.S. customers and support RMA status updates and documentation accuracy.Complete service contract renewals with minimal support, ensuring alignment between contract terms, billing, and system data.Set up and update customer records and installed-base information in Oracle; conduct routine data quality checks.Support billing inquiries and coordinate with Accounting to resolve routine billing-related questions.Follow established SOPs and standard work to maintain accuracy and consistency in processing.Track personal KPIs (responsiveness, accuracy, backlog) and contribute to team Daily Management routines.Communicate effectively with internal teams such as Tech Support, Field Service, Sales, and Accounting to resolve customer needs.Provide accurate, timely information to internal partners to prevent delays or customer impacts.

Other Responsibilities and Functions:

Prioritize workload effectively in a fast-paced environment, maintaining a sense of urgency to customer-impacting tasks.Adapt quickly to evolving systems, processes, and business requirements.Participate in identifying process abnormalities and improvement opportunities using introductory VES tools.Demonstrate professionalism, integrity, and a strong focus on customer experience in all interactions.Support documentation updates or SOP revisions as requested to sustain standard work.Contribute positively to team culture by collaborating, sharing knowledge, and supporting team goals

Education and Experience:

High school diploma or equivalent combination of education and experience2+ years customer service, call center, or service administration experience.Proficient with Microsoft office suite (Excel, Outlook, Teams, etc.).Good computer skills including word processing, spreadsheets, and database applications.Knowledge of Oracle a plus

Skills and Competencies:

Proficiency with Microsoft Office (Excel, Outlook, Teams) and basic data entry/CRM/ERP functions; Oracle experience preferred.Strong written and verbal communication skills with an ability to explain information clearly and professionally.Ability to maintain high accuracy and attention to detail across transactional and customer-facing work.Customer-first mindset with the ability to understand, anticipate, and respond to customer needs.Ability to manage multiple tasks simultaneously, maintain composure under pressure, and deliver consistent results.Strong sense of ownership, organization, and follow-through.Demonstrates personal accountability, transparency, and reliability.Works effectively with cross-functional teams and builds constructive internal relationships.Shows initiative in learning new systems and processes and seeks opportunities to improve workflows.Uses introductory VES tools to identify and escalate abnormalities and contribute to problem-solving.Adapts well in a high-performance culture and embraces change and continuous improvement.

Work Environment:

The work environment consists of an indoor industrial work environment with good ventilation, adequate lighting, and low to moderate noise levels.

Physical Demands:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

US ONLY: 

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

The compensation range for this role is $21.00 - $24.00 USD per hour. 

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees. 

 

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law. 

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Disclaimer:

The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer at any time as the needs of the employer and requirements of the job change.

Employment with the company is on an at-will basis, which means that either the employee or the company can terminate the employment relationship at any time and for any reason (or no reason), with or without notice, unless the employee and the company have entered a written agreement signed by the employee and a duly authorized representative of the Company.

Equal Opportunity Employer:

The Company is an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristics protected by law.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.
 

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.