**We are Energy Systems, the leader in industrial power solution sales, service, and rentals.** With an ongoing tradition of providing excellent products and outstanding service for our customers, Energy Systems is one of the longest existing Generac Industrial Distributors in the United States. We are a full-service distributor of Generac equipment and solutions providing sales, service and rentals. **Primary Purpose** The Service Coordinator II position will be responsible for creating jobs, answering incoming service calls, tracking jobs and completions, invoicing, contract setup, and managing overall administrative workflow for the Service Department. These functions require electronic management of service jobs using company business systems. In addition, this position requires supporting other personnel as needed. This position will report to one of the service operations managers. **Major Responsibilities** + Creating jobs, answering incoming phone calls, and assisting with the scheduling of technicians + Scheduling preventative maintenance and repairs with customers + Use specific customer portals as needed to manage all open work orders + Tracking open jobs and seeing them through to completion + Invoicing completed jobs accordingly + Process new contracts and renewals in electronic management system + Meeting with the service operations team regularly + Support of other Service departmental roles on an as-needed basis + Serve on a rotating on-call team to respond to emergency calls, typically every four to five weeks + Provide guidance as needed for Service Coordinator I role **Minimum Job Requirements** **Education** + High School Diploma or G.E.D. **Work Experience** + 2 - 4 of administrative experience in a service-related business + 2 - 4 of years of scheduling field technicians and/or customer service **Knowledge / Skills / Abilities** + Computer literacy is required, including a working knowledge of Microsoft Office applications (i.e., Outlook, Word, Excel) + General knowledge of service parts and the service industry, including but not limited to basic mechanical and technical aptitude. + Incorporate time management skills by prioritizing work assignments. + Proven interpersonal skills with both internal and external customers, including being a team player to create synergy within the office and company. + Must be able to handle high-pressuresituations. + Must have basic math skills for computing percentages, multipliers, sales tax, and totals on parts orders. **Preferred Job Requirements** **Education** + Bachelor’sDegree in Business + Degree in Diesel Technology or a related field **Work Experience** + 4 years of administrative experience in a service-related business + 4 years of scheduling field technicians and/or customer service **Knowledge / Skills / Abilities** + Working knowledge of business enterprise systems (e.g.FieldServio, SAP, etc.) + Proficiency in schematic and service documentation **Physical Requirements and Working Conditions** While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. Occasionally, the incumbent may be required to stoop, bend, or reach above the shoulders. The employee must occasionally lift to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision, and the ability to adjust focus. Occasional travel. Required to wear proper PPE (personal protective equipment) as needed. DISCLAIMER _All_ _responsibilities_ _and requirements are subject to_ _possible modification_ _to_ _reasonably accommodate_ _individuals with disabilities._ _This_ _job_ _description in no way states or implies that these are the only_ _responsibilities_ _to be performed by an employee occupying this_ _job or position_ _._ _Employees_ _must follow any other job-related instructions and_ _perform any other job-related duties requested by their_ _leaders._ **Physical Demands** : While performing the duties of this job, the employee is regularly required to talk and hear; and use hands to manipulate objects or controls. The employee is regularly required to stand and walk. On occasion the incumbent may be required to stoop, bend or reach above the shoulders. The employee must occasionally lift up to 25 pounds. Specific conditions of this job are typical of frequent and continuous computer-based work requiring periods of sitting, close vision and ability to adjust focus. Occasional travel. _“We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veteran status, or any other characteristic protected by law.”_ Our success is directly tied to our employees’ professional growth and personal well-being, combined with strong families and communities. As an inclusive workplace, our employees embrace diversity, celebrate differences, and treat others with equality and respect. Over the 60 plus years of Generac’s history, we’ve been dedicated to energy innovation. From creating the home standby generator market category, to our current evolution into an energy technology solutions company, we continue to push new boundaries. As one of the leaders and largest suppliers of power generation equipment and technology, the work we do touches millions of lives. Employees at Generac are encouraged to be innovative and are valued as an integral part of our global team. Our challenging goals develop knowledgeable employees dedicated to helping continue Generac’s success. Generac provides individuals the opportunity to work in a fast-paced agile work environment where their work makes a difference in people’s lives and their own.