Description Hannah Savage with Robert Half is seeking a detail‑oriented, highly organized Service Coordinator to support her client's service operations. In this role, you will be responsible for scheduling technicians, managing service requests, performing accurate data entry, and ensuring a positive customer experience. The ideal candidate thrives in a fast-paced environment, communicates clearly, and enjoys solving problems. This position is onsite and based out of Rochester, NY. Key Responsibilities + Technician Scheduling: Coordinate and schedule service technicians based on availability, skillset, and customer needs. + Data Entry & System Management: Accurately enter service orders, updates, and notes into NetSuite and other internal systems. + Customer Support: Serve as a primary point of contact for customer inquiries, providing timely updates and resolving concerns with professionalism. + Quoting & Documentation: Create service quotes, follow up on outstanding proposals, and maintain accurate documentation for all service-related activities. + Reporting: Generate daily/weekly/monthly service reports and support the service team with data insights as needed. + Workflow Coordination: Collaborate with technicians, sales, and management to ensure efficient service delivery and smooth operational flow. For immediate and confidential consideration, apply today or contact Hannah Savage with Robert Half's Rochester, NY branch today! Requirements Qualifications + 2+ years of customer service or administrative experience, preferably in a fast-paced or service-oriented environment. + Strong data entry skills with high accuracy and attention to detail. + Experience working with NetSuite (or another ERP/CRM platform) is highly preferred. + Excellent verbal and written communication skills. + Solid problem-solving abilities and the ability to manage competing priorities. + Manufacturing, technical, or field service background is a major plus. + Comfortable working independently and as part of a collaborative team. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .