Position: Service Coordinator

Job Description:

The Service Coordinator will assist with coordination of the work order entry and completion process for all jobs requested by the department. The Service Coordinator will assist the fleet coordinator with managing our fleet of company-owned vehicles.  Coordinate with the experiential marketing team to support consumer events throughout the year. 

Core Responsibilities & Duties:

Work order management/coordination 

Distributes and dispatches work orders to team members daily Creates work orders related to new bike set up  Produce work orders requesting work necessary to disposition bikes Enters documentation and completes work orders for Jobs requested of the department

 Fleet Management 

 Lead the storage and movement of bikes onsite Conduct quarterly company owned vehicle audits Work with dock and material handlers to receive, store, and ship bikes Organize deliveries with the freight carriers that includes providing load lists for events to carriers Track mileage and service history to ensure periodic maintenance is completed for all vehicles 

Administrative Duties 

Parts Ordering – create orders to support team mechanics and rallies to keep vehicles available Approve Company Owned Vehicle riders – review and approve documents needed to ride Orchestrate daily movement of COVs on campus Manage location updates of COV’s Other duties as assigned.

Qualifications:

Bachelor’s degree in Business Administration, Transportation, Logistics, or a related field (preferred).Strong interpersonal communication skills Three years of work in fleet coordination and/or work in a service department coordination role - preferred Intermediate or higher-level skills with Excel and Microsoft suite products Detail-oriented mindset including a process driven approach to record keeping Ability to work and coordinate in an ambiguous environment while following standardized processes Ability to meet deadlines and exceed customer expectations while maintaining a high level of integrity

Forward Air is an Equal Opportunity Employer.

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