Job Description
This position is a full-time, onsite role operating Monday through Friday from 8:00 a.m. to 4:30 p.m. As a Service Coordinator, you will play a crucial role in ensuring exceptional service to our customers. Your responsibilities will center around maintaining efficient communication, updating work orders, and coordinating service schedules. Your efforts will directly impact customer satisfaction and the overall success of our service team.
ResponsibilitiesProvide excellent customer service, ensuring effective communication and teamwork.Update work orders with information provided by Service Technicians and others.Coordinate service, parts, and manage schedules for dispatching.Establish and follow regular processes and procedures.Learn and utilize various systems including FACTS and Verifone Portal.Follow up on outstanding issues and direct technicians as necessary to achieve resolution.Communicate effectively with customers, vendors, and other departments.Collaborate with Operations, Sales, and Accounting to meet customer expectations.Review open orders and assist the service team with end-of-month tasks.Maintain accurate service records, project schedules, and other required documentation.Assist in service dispatch and perform additional duties as directed by the Service Manager.Essential SkillsMinimum of 2 years of experience in excellent customer service in a similar role.Proficiency in scheduling, dispatching, and warranty processing is a plus.Strong skills in Microsoft Office, including Excel, and experience with ERP systems.Additional Skills & QualificationsExperience in data entry, production planning, and administrative support.Knowledge in logistics, invoicing, and purchasing processes.Work Environment
The work environment is industrial, with a small office team of about 10 people and 35 technicians on the road. The position offers free parking and benefits starting the first of the month after being hired, without the typical 90-day waiting period.
Pay and Benefits
The pay range for this position is $24.00 - $29.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Seattle,WA.
Application Deadline
This position is anticipated to close on Aug 28, 2025.
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\n\nAbout Aston Carter:\n
Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.
\n\nThe company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
\nIf you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.
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