Overview Service Coordinator, Patient Services Center Full Time, 80 Hours per pay period, Day shift Parkwest Overview: Headquartered in Knoxville, Covenant Health is a community-owned integrated healthcare delivery system and the area’s largest employer. Parkwest is Covenant Health’s and West Knoxville’s premier medical facility and a top-performing heart hospital, offering our patients world-class treatment with all the convenience and warmth of home. In addition to providing the area’s leading cardiac services, Parkwest has been nationally recognized for award-winning care throughout our facility. For 2020-21, Parkwest received recognition from U.S. News & World Report (https://health.usnews.com/best-hospitals/area/tn/parkwest-medical-center-6520530) as one of the “Top 10” hospitals in Tennessee. Knoxville located in East Tennessee is the third largest in the state, well-known for its proximity to the Great Smoky Mountains National Park, and is the home of the University of Tennessee. Go Vols! Living in Knoxville means experiencing all four seasons . Best of all, each of them is pretty mild! Combine all that with the abundant natural beauty of the surrounding mountains, and you have a city that truly offers something for everyone. Knoxville has a vibrant arts culture, seasonal festivals, top-notch foodie and incredible outdoor recreation. It’s a perfect blend of big-city amenities and Southern charm. Position Summary: Provides leadership and oversight for specialty area. Acts as a resource for the specialty area. Recruiter: Angelica Adams || apply@covhlth.com Responsibilities + Develops service goals. + Responds to specialty/emergency/needs as needed. + Functions as a resource person and team leader. + Demonstrates competence in critical skills to include delivery of care appropriate to the age-specific needs of the population served. + Evaluates service inventory and adjusts. + Orders specialty items. + Serves as liaison with medical staff and other customers. + Serves as expert, resource, and consultant for specialty area. + Coordinates maintenance of service equipment. + Maintains proficiency for specialty area. + Researches alternatives for usage of equipment/instruments. + Provides feedback (verbal and written) on staff performance. + Refers personnel conflict management to supervisor, manager, or director. + Develops and implements educational training programs for personnel. + Assumes departmental charge responsibilities as needed (weekends, 3-11, holidays, etc.). + Recommends staff assignments to provide optimal customer satisfaction. + Identifies learning needs with staff. + Monitors schedule in advance to prevent conflicts and coordinates needs. + Problem solves and trouble shoots specialty conflicts (equipment, instrumentation, etc.). + Researches and submits proposed budget purchase items each year and as needed. + Maintains/updates specialty charges. + Maintains, develops, and updates specialty surgeon preference cards. + Develops specialty instrumentation trays and procedural packs. + Meets with staff monthly to discuss staff needs, goals and problems as associated with the services. + Provides at least eight (8) credit hours of in-service per year. + Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested. + Perform other related duties as assigned or requested. Qualifications Minimum Education: None specified; however, must be sufficient to meet the standards for achievement of the below indicated license and/or certification as required by the issuing authority. Minimum Experience: Minimum of four (4) years professional experience. Licensure Requirement: Valid Tennessee RN license or current and active national Certified Surgical Technologist (CST) certification established by the National Board of Surgical Technology and Surgical Assisting (NBSTSA). Apply/Share Job Title SERVICE COORD ID 4347409 Facility Parkwest Medical Center Department Name PATIENT SERVICES CTR