The Service Contracts Administrator will utilize the foundational knowledge of Philips Customer Services business and portfolio offerings to support Service Sales. They will review proposals to ensure compliance before order acceptance, create and manage orders in the ERP (Enterprise Resource Planning) system, and handle service contracts throughout their lifecycle. **Your role:** + Coordinate and manage all phases of service contracts, including compliance reviews and ensuring customer deliverables align with corporate policies. Confirm accuracy and a valid path to cash throughout the contract lifecycle. + Manage competing priorities and deadlines while delivering excellent support to internal partners and external customers. Proactively assist teammates and maintain strong partnerships with Sales and internal teams to ensure aligned goals. + Actively seek opportunities to challenge yourself and others, driving positive impact for the team, customers, and business. Lead or participate in projects for continuous improvement while modeling and coaching others. + Assist with fiscal close reports and resolve customer entitlement issues related to service contract processing errors. Escalate issues to management as needed and perform other assigned duties. + Utilize Salesforce, Enterprise Resource Planning, and custom databases to streamline data processes and serve as the main contact for service contract booking requests. Analyze complex contract requirements for compliance, communicate policies internally, maintain procedures, and apply cross-functional process knowledge. **You're the right fit if:** + You’ve acquired 3+ years of sales support experience. + Your skills include intermediate to advanced skills in MS Office (including experience using VLOOKUP and pivot and SAP systems tables). A bonus if you have experience working with Salesforce. + You have at least a bachelor’s degree in business or a related field. + You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position. + You’re passionate about customer experience, operational excellence, and continuous development, with the ability to work efficiently under tight deadlines, take on new responsibilities, communicate effectively, collaborate well in teams, demonstrate strong interpersonal and organizational skills, and make confident decisions within established policies. **How we work together** We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations. **This is an office role.** **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. + Learn more about our business. + Discover our rich and exciting history. + Learn more about our purpose. + Learn more about our culture. **Philips Transparency Details** The pay range for this position in Tennessee is $21.27 to $34.04 hourly. The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here. At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case. **Additional Information** US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future. Company relocation benefits **will not** be provided for this position. For this position, you must reside in **or** within commuting distance to Nashville, TN. USA It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws. As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance. Equal Employment and Opportunity Employer/Disabled/Veteran