At  Trane Technologies TM   and through our businesses including  Trane ®  and  Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.    **What’s in it for you: **   **Be a part of our mission!**   As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.  **Thrive at work and at home: **   + **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – **WE DARE TO CARE** !    + **Family building benefits** include fertility coverage and adoption/surrogacy assistance.    + **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.     + **Paid time off,** including in support of **volunteer** and **parental leave** needs.       + Educational and training opportunities through company programs along with **tuition assistance** and **student debt support** .     + Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) !   **Where is the work:** This is a **Remote within geography role. Work will be performed near La Crosse, WI !** **Job Summary:** _As a Service Communication Specialist, you will play a pivotal role in expediting the collection of information related to HVAC quality or product issues across multiple teams. You will leverage a variety of tools and methods to ensure process excellence, effectively communicating technical resolution information to our field service organization. Your efforts will enable the swift resolution of issues, thereby enhancing customer satisfaction and operational efficiency._ **_What you will do:_** _·_ _Gather and document details related to quality and product field issue resolutions._ _·_ _Develop and disseminate technical quality resolution publications._ _·_ _Generate and maintain lists of impacted units._ _·_ _Implement continuous improvements for communication documents, processes, and tools._ _·_ _Maintain and update distribution lists for publications._ _·_ _Manage standard work procedures, SharePoint sites, setups, and templates._ _·_ _Provide status updates for mandatory retrofit compliance._ _·_ _Ensure part setup and availability for resolution implementation._ _·_ _Coordinate mailings related to resolutions._ _·_ _Collaborate with various internal teams, including plant quality, engineering, product management, field quality, customer quality, technical support, field service, literature, SMART Services, and aftermarket support teams_ **_._** **_What you will bring:_** _·_ _Associate degree preferred; relevant technical quality experience may be considered in lieu of a degree._ _·_ _Highly detail-oriented, organized, responsible, and dependable._ _·_ _Demonstrated project management skills._ _·_ _Proven expertise in process improvement._ _·_ _Effective communication skills (written & verbal)._ _·_ _Knowledge of Trane HVAC products is preferred._ _·_ _Proficient in both independent work and team collaboration._ _·_ _Experience with Microsoft Office programs, including SharePoint, Teams, Word, Outlook, and Excel, is preferred._ **Compensation:  **   Base Pay Range: $54,000-$100,000 Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.     **Equal Employment Opportunity:**     We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.