Ready to Transform Retail? Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers where your unique contributions drive success. Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a 12 months contract opportunity for an Service Centre Analyst. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON; Calgary, AB, Montreal, QC. **As a Service Centre Analyst with Sobeys, you will:** + Provide remote IT support for all incidents and requests for all Stores, Offices and RSCs , fast-paced environment via standard contact channels (Phone, Email, etc.) + Resolve all incidents assigned within defined SLA + Provide excellent customer service through technical support in a timely, efficient manner + Execute the Incident Management Process including creating, managing and resolving incidents in the ITSM tool + Communicate with Sobeys staff and ensures that all are kept aware of the status of their Incident and/or Request + Execute the communication protocol during major, critical and high priority incidents + Ensure that all incidents and requests meet quality standards + Document all knowledge opportunities for the department and ensures accuracy of the knowledge base + Maintain highly satisfactory relationships with support teams and vendors, ensuring Service Centre deliverables are complete + Remain current on technology changes and all changes to Service Centre support + Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement). \#LI-Hybrid #LI-VJ1 **Your experience and resume will show us:** + Undergraduate Degree or a DEC with a minimum of 2 years of relevant experience + Experience with troubleshooting principles, methodologies, and issue resolution techniques + Able to develop and interpret technical documentation + Flexible hours required to work shifts between 7am and 6pm **Who we are:** We started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family. Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families. Our commitment to diversity, equity and inclusion (DE&I) is fuelled by our purpose and values. It shapes our culture and drives business success. As a family nurturing families, we embed DE&I into everything we do. We know that it takes open minds and respect for distinct perspectives to create engaging workplaces, inclusive customer experiences and strong community partnerships. We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process. **What we offer:** Our Total Rewards package is designed to help our teammates thrive—physically, financially, and emotionally. While offerings vary by role and employment type (full-time, part-time, contractual), eligible teammates may receive: + Comprehensive Benefits Package with health and dental coverage, life insurance, and short- and long-term disability insurance. + Access to Virtual Health Care and an Employee and Family Assistance Program for personalized support. + Retirement and Savings Plan to help you build financial security. + 10% In-Store Discount at participating banners, plus additional discount programs. + Employee Share Ownership Plan (ESOP), giving you the opportunity to invest in the company’s success. + Learning and Development Resources to support your career growth. + Parental Leave Top-Up to assist growing families. + Paid Vacation and Days Off to help you recharge. Sobeys is committed to providing a compensation structure that is flexible, equitable and competitive in the market to enable performance and growth. To learn more about this opportunity—including expected range of compensation in accordance with Pay Transparency Legislation where required —please click the “I’m interested” button above. Individual Compensation is determined based on qualifications, experience, and internal equity within the range provided. External websites may share our organization's job postings which includes compensation information based on similar roles and market benchmarks. These figures are provided for general comparison purposes only and are not issued or verified by our organization.. To drive our commitment to team collaboration and the overall success of our office culture we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. If you feel that this describes the kind of work you want to do and you are excited about what Sobeys has to offer, then please apply by the posting end date indicated above. We encourage candidates to submit a resume and take the time to ensure that their application highlights what makes them uniquely qualified for this opportunity! **Job Details** **Job Family** **Information Technology** **Job Function** **Information Technology - User Support** **Pay Type** **Salary**