Service Center Trainer Location : Location US-IA-Iowa City Status Non-Exempt Type Full-Time City Iowa City State IA Hours Per Week 40 Benefits Package Yes - Full Time Package Location : Address 2 500 South Clinton Street Overview

Small enough to care. Big enough to deliver.

 

The Service Center Trainer leads training for the Service Banker team. The Service Center Trainer acts as a “go-to” for Service Bankers to ensure training needs are met. The hours for this position are expected to align with the department’s primary open hours Monday through Friday.

Responsibilities Leads new employee training and onboardingLeverages Service Banker II’s to assist with new hire trainingLeads continuous training efforts with existing Service Banker I and Service Banker II employeesAssists with coaching of employeesAssist with scheduling trainings on team scheduleMay conduct routine coaching sessions with Service Banker I employeesEstablishes training plan and schedule for new hires and ensures completion of their Training PlansRegularly updates training plan based on employee feedback
Develops associates’ skills and encourages growthDevelops, initiates, and maintains communication updates to the Service Cnter teamOrganizes mentors within the Service Center team for new employeesProvides leadership, guidance and solutions for exceptions and sensitive customer situations.Assists with interviewing/selecting candidates for the Service CenterCoordinates and assists in conducting monthly team meetingsCreates on-going product and service training specific to the departmentDevelops and maintains training and support materials to assist team members with daily responsibilities.Collaborates with Service Banker II’s on continuous improvement initiativesMaintains strong communications with the Service Center Managing Officer on progress, problems and situations encounteredActively participates in community events to demonstrate support for MWO culturePerforms other duties based on department traffic and needs. Qualifications High school degree or equivalent with some related work experience.Banking or financial instituition experience required. The Perks! Competitive base compensation with additional performance-based incentives (incentives vary depending on role)Career development and continuous learning opportunitiesPaid Time Off, Paid Holidays, Parental/Grandparent Leave, and more100% vested 401(k) Retirement Plan with 6% company matchMedical, Dental, and Vision insuranceFlex spending plan & Health savings accounts with employer contributionStudent Loan Debt Reduction ProgramEmployer provided group life insurance with option to purchase additional life insurance for you and your family membersEmployer provided long term and short term disability insuranceAdditional Insurance options to meet your personal needs: Critical Illness and Accident insurance, and Hospital IndemnityWellness ProgramFree banking services and other financial services discountsTake Your Dog to Work Day in JuneEmployee Rally Day- a day of celebration and recognition!

 

RISE stands for Retention, Innovation, Support, and Empowerment. Through RISE we aspire to create and sustain a culture of respect and belonging that is reflected in the workplace and the communities we serve.

 

Let's build something great, together.

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