Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate.

Eurofins is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across the entire network of Eurofins companies.

Job Description

Service Center Coordinator serves as the service center main point of contact responsible for coordinating the day-to-day operations of the service center, ensuring that clients receive high quality service and the service center runs efficiently and effectively for the Eurofins Built Environment Testing N.E. Region territory as defined.

The Service Center Coordinator (SCC) acts as a liaison between the laboratory and the local client base. The SCC will receive and ship customer samples to the designated laboratory via local Eurofins Environment Testing courier and overnight shipping couriers. In some cases, the SCC employee(s) will log samples into the LIMS prior to shipment or delivery to a local testing facility for testing where the samples holding time is short. Additionally, the SCC employee may need to set up projects in the LIMS and perform some routine Project Manager duties.

Essential Duties and Responsibilities:

Responsible for coordinating the day-to-day operations of the service center, ensuring that clients receive high quality service and the service center runs efficiently and effectively. The service center coordinator is responsible for:

Intake of samples. Meet client at drop off lobby. Prepare samples (label and pack) for pick up from lab courier.Maintain adequate inventory of needed supplies to include coolers, sample containers and bubble wrap, document pouches, shipping labels, etc.Maintain a neat and organized workspace.Packing or repacking shipping kits to ship to designated laboratory location(s)Login or receive samples in LIMS system to ensure short hold time methods are able to be processed in a prompt fashion.Knowledge of method requirements such as holding times and bottle requirements-preservatives.Builds and develops localized relationships with customers.Receipt and acknowledgment of client samples when dropped off or delivered.

Additional Duties Inside Sales Support including but not limited to:

Demonstrates and promotes the company vision.Become knowledgeable of Eurofins Environment Testing (USA) services, industry terminology and company operations.Become proficient in use of all aspects of Laboratory Information Management System (LIMS), especially sales and client related activity.Identify new opportunities and customers and maintain order frequency through phone and email.Follow-up with inbound leads daily and develop a working knowledge of accounts.Utilize CRM software with existing and future customers; maintain pertinent account details - record each customer contact (fax. phone, email or in person date and time of call, nature of inquiry, and time/confirmation of completion.Maintain CRM database of prospective clients and opportunitiesCall potential clients by introducing lab services and keeping a well-documented pipeline from these calls.

Qualifications

Basic Minimum Qualifications (BMQ):

Education: Associates in Business or Life Sciences

Experience: minimum 3 - 5 years customer service experience with a service company.

Ability and/or Skills (BMQ):

Excellent communication skillsExcellent organizational skillsExcellent problem solving skillsAbility to multi-task in a fast paced environmentSales experience related to cold calls, quote preparation, etc.Operational/Scheduling skills a plus

Additional Information

Requirements:

Authorization to work in the United States indefinitely without restriction or sponsorshipProfessional working proficiency in English is a requirement, including the ability to read, write and speak in English

Position is full-time, Monday – Friday 10:00 am - 6:00 pm. Candidates currently living within a commutable distance of New York, NY (Manhattan) are encouraged to apply. 

Pay rate: $28/hr

Eurofins Environment Testing (USA) provides a compensation range for informational purposes, the actual base salary may vary based upon, but not limited to, relevant experience and skill set, base salary of internal peers, business sector, and geographic location.

As a Eurofins employee, you will become part of a company that has received national recognition as a great place to work. we offer excellent benefits including comprehensive medical coverage, life and disability insurance, 401(k) with company match, paid holidays, paid time off, and dental and vision options.

*The benefits package offered will vary based on the employee's full-time or part-time regular status.

To learn more about Eurofins, please explore our website www.eurofinsus.com.

We support your development! Do you feel you don’t match 100% of the requirements? Don’t hesitate to apply anyway! Eurofins companies are committed to supporting your career development.

We embrace diversity! Eurofins network of companies believe in strength and innovation through diversity, being an Equal Opportunity Employer. We prohibit discrimination against employees or applications based on gender identity and/or expression, race, nationality, age, religion, sexual orientation, disability, and everything else that makes employees of Eurofins companies unique.

Sustainability matters to us! At Eurofins, we believe sustainability is at the heart of everything we do. Guided by our vision to be the Global Leader in “Testing for Life,” our mission to contribute to a healthier and safer world, and our core values, we are building a strong foundation for Environmental, Social, and Governance (ESG) initiatives. Eurofins’ commitment to sustainability begins within our own companies through a shared responsibility to people and the planet. With climate change posing an imminent threat, Eurofins and its many companies recognize their duty to proactively reduce or offset the environmental impact of essential operations while also helping our clients do the same—serving as a true ESG Enabler.

Find out more in our career page: https://careers.eurofins.com/

Company description: Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate.

The Eurofins network of companies is the global leader in food, environment, pharmaceutical and cosmetic product testing and in discovery pharmacology, forensics, advanced material sciences and Eurofins Scientific 2/2 March 2023 agroscience contract research services. It is one of the market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, advanced material sciences and in the support of clinical studies, as well as having an emerging global presence in Contract Development and Manufacturing Organisations. It also has a rapidly developing presence in highly specialised and molecular clinical diagnostic testing and in-vitro diagnostic products.

In over 35 years, Eurofins has grown from one laboratory in Nantes, France to 61,000 staff across a decentralised and entrepreneurial network of ca. 900 laboratories in 61 countries. Eurofins companies offer a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products.

In 2025, Eurofins generated total revenues of EUR 7.296 billion, and has been among the best performing stocks in Europe over the past 20 years.

Eurofins USA Environment Testing is a Disabled and Veteran Equal Employment Opportunity employer.