Service Business Manager 

Introduction to the job  

Drive ASML service business for Samsung account including preparation and negotiation of service level agreements and long term service business planning.Synchronize and agree on business agreements, practices, and structure for global accounts.Ensure that ASML meets or exceeds corporate business goals while maintaining customer satisfaction and addressing our customers’ requirements to stay in continued competitive operation.

Job Description

Business & Commercial Responsibility

Builds long term strategic relations with customers and be recognized by the customer as an integral part of their ASML Global account management team.Develops Service Business for Global Samsung accountDevelops plan to secure service business marginPrepares strategic Service Road-Map (SRM) and prepares Service Level Agreement (SLA) proposals taking input from Global Account Management /Regional Sales Management and CS Operations and customer specific CIL(Customer Issues List) or other requirementsCreates service SLA proposal for VPA or annual service contract by rolling up prices and suggesting WW discounts, giveaways, T&C issues, marginsPre-aligns on the package with all sectors then gets approval from DST(Deal Structure Team).Negotiates and gets agreement on SRM/SLA proposals with customers and ensures effectiveness of business agreements for global accountOwns input into corporate financial planning of SLA sold and revenue expected for the WW account or the region.Feedback into SBI and BL on service product definition and scope (innovate with new ideas / changes based on experience)During all steps above, balances, mediates, and aligns by close communication between customer and ASML (BL and CS)

Operational Responsibility : Management of Service Delivery

Verifies with GOM that CS Operations delivers against the negotiated SLA and verifies that CS Operations is achieving customer requirements.Owns, reports on, and escalates as necessary the ‘as quoted and sold’ Service costs and marginsConfirms service product value is realized ‘as sold’ to ensure margin and product definition are viable / validPerforms assessment with GOM of customer satisfaction with ASML service levels, products, and company performance.Ensures site to site uniformity in cooperation with GOM and Local CS operations managers.Ensures the service operations group collects of and disseminates customer specific Best Known Methods (BKMS), Way of Working (WOW), and product requirements across sites.

Education

Bachelor’s degree or above related major.

Experience & Personal Skills

Based on the direct customer interaction & managing, strong execution, good relationship with customer and deep understanding about customer site

Strong passion to scale operational execution into commercial areas.Deep customer insightBridge for cross-functional communicationExecution-oriented strategy developmentCredibility & trust in the service transformation.Excellent Customer Relationship SkillsFluency in English

Working Location : Hwasung office                   

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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