**Service Business Analyst** In this role, you have the opportunity to help the UK&I Services & Solutions Delivery (SSD) organization optimize their performance, through meaningful financial analysis and decision support. You are responsible for + Analyze complex service operations data to identify performance trends, inefficiencies, and improvement opportunities, supporting strategic decision-making with advanced analytics. + Collaborate with cross-functional teams (operations, finance, customer support) to align objectives and ensure effective execution of service performance strategies. + Monitor and interpret KPIs to assess productivity, operational effectiveness, and customer satisfaction, identifying root causes and recommending corrective actions. + Design and implement data-driven service improvement initiatives to enhance performance, scalability, and operational excellence. + Evaluate end-to-end service processes and workflows to optimize efficiency and customer outcomes. + Present analytical insights and recommendations to senior leadership through clear, data-backed reporting. + Maintain documentation, ensure regulatory compliance, manage risk mitigation, and support audit readiness. + Support and track large-scale improvement programs, escalating critical issues when necessary to protect service integrity and business objectives. **You are a part of** You are part of the Services & Solutions Delivery (SSD) organization within Market UK&I. The Operations Analyst SSD reports to the Head of SSD UK&I with a dotted line to the HS Finance BP Market UK&I. **To succeed in this role, you should have the following skills and experience** + Bachelor or Masters degree in Business Economics, Finance and or Accounting orientated study + Willingness to pursue CIMA qualification + Experience in data/ finance/analytical / commercial poiitions + Some financial experience, including solid business controlling, FP&A and A&IC knowledge, at least part of which in a commercial environment + Ability to understand and explain impact of (market) developments on business results and ability to translate into financial consequences + Good analytical skills + Convincing communication and stakeholder management skills + Continuous improvement mindset and knowledge of LEAN methodology + Good understanding of relevant tools and systems (SAP, EFR, VIPP) We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. From competitive salary and performance bonus to family friendly policies, flexible benefits and support in gaining your CIMA qualification, a career at Philips comes with all sorts of wonderful benefits. Be sure to speak to your recruiter about all the benefits on offer. If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here . **About Philips** We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. + Learn more about our business here + Discover our rich and exciting historyhere + Learn more about our purpose here **About Philips UKI** In the UK, we are recognised as a Disability Confident employer and are proud to be part of the Armed Forces Covenant & Mental Health at Work Commitment. We welcome all applicants including those from minority backgrounds, LGBTQIA+ and individuals living with a disability. Because we are at our best when you are, you can safely share any reasonable tools or adjustments needed during our recruitment process and beyond. We are committed to fostering a flexible work environment that is conducive to personal and professional growth and encourage open discussions around flexible working options to ensure we tailor a working arrangement suitable to individual needs while aligning with business goals. If you have specific flexible working requirements, please feel free to discuss these during these with your TA Consultant. For more information, read our Inclusion and Diversity Policy and, to know more about your Human Rights, we encourage you to view this report. \#LI-EU \#LI-Office