Dealership:L0766 Mercedes-Benz of Paramus

Mercedes-Benz of Paramus

Drive Customer Experience with a Luxury Brand
Now Hiring: BDC Representative
Mercedes-Benz of ParamusDo you have a passion for helping people and a talent for communication? Are you organized, proactive, and ready to represent one of the most prestigious automotive brands in the world?Mercedes-Benz of Paramus is seeking a professional and driven BDC Representative to join our fast-paced Business Development Center. As the voice of our dealership, you’ll play a key role in providing a best-in-class customer experience—whether setting appointments, answering inquiries, or supporting our sales and service teams.This is your chance to grow your career with a world-class brand backed by Lithia & Driveway, one of the nation’s largest and most respected automotive retail groups.What You’ll Love About Working Here:🌟 Work for a Luxury Brand with a legacy of excellence📞 Be the Voice of Mercedes-Benz for sales and service customers💼 Full-Time Role with Competitive Pay & Bonus Opportunities🧠 Ongoing Training and Career Growth within a high-performing team🏆 Supportive Management + Clean, Modern FacilityWhat You’ll Do:Answer inbound calls, emails, and web inquiries in a professional, timely mannerSchedule and confirm sales and service appointments using CRM and dealership systemsFollow up with customers regarding recent visits, service reminders, or missed opportunitiesSupport marketing campaigns, outbound call efforts, and online lead managementProvide accurate information and route calls appropriately to other departmentsMaintain detailed customer records and ensure follow-through on all communicationsWhat We’re Looking For:Prior experience in a BDC, call center, or automotive customer service role (preferred)Clear and professional phone presenceStrong computer skills; experience with CDK, Xtime, or CRM systems is a plusAbility to multitask, prioritize, and work in a fast-paced environmentFriendly, positive attitude and a passion for delivering excellent serviceHigh school diploma or equivalent; valid driver’s license preferredApply Today and Be the First Voice of Mercedes-BenzIf you enjoy helping others, thrive in a structured environment, and want to build a career with an iconic brand—this is your opportunity. Come grow with us and make your mark in luxury automotive.👉 Apply now and join the Mercedes-Benz of Paramus team.

Actual pay offered may vary depending on skills, experience, job-related knowledge, and location.

Information about LITHIA’s comprehensive benefits can be reviewed on our careers site at https://www.lithiacareers.com/

We offer best in class industry benefits:Competitive pay Medical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness Programs

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.