**About the Role:** We are seeking a detail-oriented and technically minded Service Assurance & Operations Specialist to join our team! In this operational role, you will focus on maintaining high service standards, supporting technical teams, and improving processes through effective analysis and automation projects. You’ll play a key part in optimizing daily operations, ensuring compliance with standards, and helping ensure client satisfaction. **Key Responsibilities:** + **Documentation & Standards:** Accurately document technical problems, follow and enforce operational standards, and collaborate with development and technical teams. + **Process Efficiency & Quality:** Continuously review and improve operational processes, identify opportunities to automate manual tasks (using Power Automate or similar tools), and help maintain high quality standards. + **Technical Support:** Analyze and resolve day-to-day operational, data, or technical issues in collaboration with relevant teams. + **Communication:** Maintain open communication with internal stakeholders and clients, provide status updates, and support meetings or incident reviews. + **Reporting:** Support data analysis and prepare reports on system performance, incidents, and operational improvements. + **Other duties as assigned.** **What You'll Bring:** + 2+ years of practical experience in service assurance, technical operations, or a related support role. + Strong organizational, documentation, and problem-solving skills. + Basic knowledge of automation tools, especially Microsoft Power Automate + Proficiency with Microsoft Office, with emphasis on PowerPoint and Excel. + Ability to follow established procedures and apply company policies. + Detail-oriented, proactive, and technically curious. + English at B2 level or higher. + Bachelor’s degree (BS/BA) preferred; technical background is an advantage. **Why Join Us?** You’ll collaborate in a supportive, operationally focused team, directly contributing to technical and service excellence. This is a fantastic opportunity for someone looking to deepen their operational and technical skills, including hands-on automation experience, within a global company. **Location:** Brno, Czech Republic **Working Time:** US shift (1:00 pm - 10:00 pm) **Current Work Model:** 3 days per week in the office **Salary Range:** 68 000 CZK - 98 000 CZK gross a month. The actual salary is based on skills, experience and knowledge. **Ready to use your operational and technical skills where they truly matter? Apply now!** **Weekly Hours:** 40 **Time Type:** Regular **Location:** Brno, Czechia It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities. AT&T is a fair chance employer and does not initiate a background check until an offer is made. AT&T will consider for employment qualified applicants in a manner consistent with the requirements of federal, state and local laws We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status