Welcome page Returning Candidate? Log back in! Service Assurance Center Accounts Specialist Job Locations US-NY-White Plains Requisition ID 2025-1497731 Category (Portal Searching) Administrative Business Unit AUS Overview

Company Overview:

Allied Universal®, North America’s leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you will be part of a team that contributes to a culture that positively impacts the communities and customers we serve.

Job Description

Allied Universal® is hiring a Service Assurance Center Enterprise Accounts Specialist. Allied Universal’s SAC operates 24 hours per day, 365 days per year, and is a critical component in ensuring on time, uninterrupted coverage of all post locations and accurate pay for officers. An integral part of our Center is Post Watch™, a real-time schedule monitoring system that records the actual arrival and departure times of officers at their assigned posts. In addition, Post Watch immediately flags a post where an officer has not arrived on time, triggering an operator to contact the site to verify arrival or begin the escalating process searching for a replacement who meets the requirements of that post. The Enterprise Accounts Specialist is responsible for monitoring high-profile Enterprise Accounts by identifying gaps in scheduled service, documenting schedule changes, coordinating responses to emergency situations, and ensuring all issues identified during their shift are accurately documented and escalated to SAC and/or branch leadership.

 

RESPONSIBILITIES:

Monitor and adjust schedules in real time by identifying unscheduled or missed shifts, ensuring site management is notified, and updating records to reflect actual service hoursCreate and maintain accurate attendance exception records, collaborating with local branches and clients to resolve scheduling issues promptlyMonitor and respond to safety check calls and emergency situations by contacting appropriate personnel and documenting with incident reportsTrain/retrain officers on call-in proceduresProvide feedback to account managers, by way of notes or e-mails, on anything that needs to be corrected with their accounts, employees, or site schedulesUse the Guard Management Platform (GMP) to ensure requests are replied to and closed out properly for proper invoicingReceive calls from Allied Universal employees and transfer calls to appropriate personnelCreate and distribute after-action reports directly to the client

QUALIFICATIONS (MUST HAVE):

High School diploma or equivalentMinimum of one (1) year of prior customer service experienceAbility to navigate a web-based system and type while assisting callersExperience working in a team environment as well as independentlyAbility to multi-task in a fast-paced environment, while showcasing strong attention-to-detailStrong verbal and written communication skills with an emphasis on providing excellent customer service over the phoneHighly motivated self-starter

PREFERRED QUALIFICATIONS (NICE TO HAVE):

Service Assurance Center Specialist experienceKnowledge of Allied Universal field operationsPrior call center, dispatch, or command/control center experienceScheduling experience

BENEFITS:

Medical, dental, vision, basic life, AD&D, retirement plan and disability insuranceEight paid holidays annually, five sick days, and four personal daysVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Pay Rate: $22 / hour

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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