Investment Central, a specialized department at the Raymond James home office, is dedicated to providing exceptional service to Raymond James’ clients. Although we operate as a home office department, our approach mirrors that of most Raymond James branches. As a licensed Service Associate, you will play a crucial role in our branch, serving as the initial point of contact for our clients. Your expertise in customer service, securities trading, and problem-solving will enable you to deliver superior service to our valued clients. At Investment Central, you will not have a sales goal rather we want you to focus on delivering a Service 1st client experience. **Essential Duties and Responsibilities:** + **Service 1st Client Experience:** Address account-level issues through inbound phone calls, ensuring a positive client experience. + **Provide a positive client experience to clients who contact Investment Central through inbound and outbound phone calls and electronic communications.** + **Collaboration:** Work closely with other home office departments to resolve client account issues. + **Proactive Client Communication:** Reach out to clients proactively to address important matters related to their accounts and to follow up on other items. + **Trade Execution:** Execute client-directed trades across various asset types, including mutual funds, fixed income, and stocks. + **Transaction Processing:** Regularly handle client-directed transactions such as ACH transfers, wire transactions, and journal requests. + **Account Variety:** Manage a diverse range of accounts, including trust accounts, estate accounts, and entity accounts. + **Code of Business Conduct & Ethics:** Uphold a high level of integrity and compliance with Raymond James’ Code of Business & Ethics. **What does a typical day look like for a Service Associate?** + You will receive inbound customer inquires through our call center and through email to assist clients on requests ranging from basic account updates to placing complicated trades to withdrawal requests. + You will be assigned additional tasks requiring you to contact clients to address items such as rejected document submissions, documents due requests, AML inquiries, etc. + You will help monitor and respond to back-office alerts in our departmental inbox. + You will review and process account terminations promptly. **Knowledge of:** + Call center best practices + Account types and industry operations in general. + Securities Trading + Inheritance Case processing **Skill in:** + Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines. + Operating standard office equipment and using required software applications to produce correspondence, presentations, electronic communication and spreadsheets. + Detail orientation to ensure quality standards are met without impairing workflow. + Follow-up to ensure resolution and completion of tasks. **Ability to:** + Provide a high level of customer service in a calm, courteous and professional manner. + Establish and maintain effective working relationships at all levels of the organization. + Organize, manage, and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced work environment. + Use effective oral and written communication skills sufficient to communicate and interact effectively with clients and home office. + Constructively work under stress and pressure when faced with high workloads and deadlines. + Work independently as well as collaboratively within a team environment. **Educational/Previous Experience Requirements** + High School Diploma or equivalent and three (3) years’ experience in the financial services industry, preferably including related service experience. + Associates and/or Bachelor’s Degree Preferred but not required. **Licenses/Certifications** + SIE required provided that an exemption or grandfathering cannot be applied. + Series 7 and 63 licensing required. **Travel** + 10% Travel