NAVI MUMBAI, IND
1 day ago
Service and Repair Support 1
**In This Role, Your Responsibilities Will Be:** + Overall responsibility of Depot service job execution and completion. + Coordinate with customers for material dispatch by providing return material authorization & adhering to document compliance like safety data sheet, Decontamination certificate etc + Receive customer devices /troubleshoot/Get approval / Repair / Calibration / Send quotes & material dispatch with proper documentation. + Ensure all execution of services in accordance with Emerson Standard procedures and all operations are carried out within time schedule. + Prepare detailed testing & inspection report and after final repairs, generate calibration & test reports.Get acceptance from customers after completion of each job. + Promptly respond to customers’ queries and complaints, escalate to support teams as & when necessary and ensure that corrective action is taken at the fastest possible time. + Ensure Emerson Quality Management System and Procedures / Work Instructions are followed, and standards are maintained. + Provide technical assistance and support to Field engineers & customers On-demand basis. + Keep up to date with industry developments, knowledge of new services and products offered by Emerson. Maintain technical awareness of new technology. + Maintain service job data / reports / back-up in the servers / one drive. + Active participation in ISO audits and its documentation. **Who You Are:** + Able to use your technical skills to do the job to achieve customer satisfaction. You are an active learner who uses both success and failure as learning opportunities. You build partnerships and collaborative work to reach the target objectives set by the team. You act quickly and critically in constantly fast paced and unexpected situations **For This Role, You Will Need:** + Knowledge of basic theory of Pressure, temperature, Radar Level measurements. + Good knowledge of electronics & its components and some basic troubleshooting methods of electronics. + Knowledge on Products trouble shooting like Pressure transmitters, Temperature and Level devices. + Knowledge of various communication protocols like HART, Foundation Fieldbus, WI-Hart wireless, Profibus, RS485 etc **Preferred Qualifications That Set You Apart:** + Bachelor in Electronics or Instrumentation Engineering with minimum 2 years of work experience. **Our Offer To You:** By joining Emerson, you will be given the opportunity to make a difference through the work you do. Emerson's compensation and benefits programs are designed to be **competitive within the industry and local labor markets** . We also offer a **comprehensive medical and insurance coverage** to meet the needs of our employees. We are committed to creating a global workplace that **supports diversity, equity and embraces inclusion** . We welcome foreign nationals to join us through our **Work Authorization Sponsorship** . We attract, develop, and retain exceptional people in an inclusive environment, where all **employees can reach their greatest potential** . We are dedicated to the ongoing development of our employees because we know that it is critical to our success as a global company. We have established our Remote Work Policy for eligible roles to promote **Work-Life Balance** through a hybrid work set up where our team members can take advantage of working both from home and at the office. Safety is paramount to us, and we are relentless in our pursuit to provide a **Safe Working Environment** across our global network and facilities. Through our benefits, development opportunities, and an inclusive and safe work environment, we aim to create an organization our people are proud to represent. **Requisition ID** : 25027532 Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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